/* =========================================================================
   PrinZap — design tokens (claro + escuro)
   ========================================================================= */
:root {
  --primary: #128c7e;
  --primary-hover: #0f766e;
  --on-primary: #ffffff;
  --accent: #25d366;

  --bg: #eef1f4;
  --surface: #ffffff;
  --surface-2: #f2f4f6;
  --surface-hover: #eef1f4;
  --border: #e6e8eb;
  --border-strong: #d6dade;

  --text: #111b21;
  --text-2: #5b6b73;

  --chat-bg: #e7e0d8;
  --bubble-in: #ffffff;
  --bubble-out: #d7fdd0;
  --active: #e8f5f1;

  --success: #12a150;
  --error: #ef4444;
  --warning: #f59e0b;

  --ok-bg: #e7f7ef;
  --ok-text: #0a7d55;
  --err-bg: #fdeaea;
  --err-text: #b42318;
  --warn-bg: #fef3c7;
  --warn-text: #92400e;

  --overlay: rgba(17, 27, 33, 0.45);
  --shadow-sm: 0 1px 2px rgba(11, 20, 26, 0.06);
  --shadow-md: 0 6px 20px rgba(11, 20, 26, 0.1);
  --shadow-lg: 0 16px 48px rgba(11, 20, 26, 0.18);

  --skeleton: #e7eaed;
  --skeleton-shine: #f2f4f6;
  --login-grad: linear-gradient(160deg, #128c7e 0%, #075e54 100%);

  --radius-sm: 8px;
  --radius: 12px;
  --radius-lg: 18px;
  --radius-full: 999px;

  color-scheme: light;
}

/* Dark: aplicado quando forçado (toggle) OU quando o sistema é escuro
   e o usuário não forçou o claro. */
:root[data-theme="dark"] {
  --primary: #00a884;
  --primary-hover: #06cf9c;
  --on-primary: #05261f;
  --accent: #00a884;

  --bg: #0b141a;
  --surface: #111b21;
  --surface-2: #202c33;
  --surface-hover: #202c33;
  --border: #253138;
  --border-strong: #2a3942;

  --text: #e9edef;
  --text-2: #8696a0;

  --chat-bg: #0b141a;
  --bubble-in: #202c33;
  --bubble-out: #005c4b;
  --active: #2a3942;

  --success: #25d366;
  --error: #f87171;
  --warning: #fbbf24;

  --ok-bg: rgba(0, 168, 132, 0.16);
  --ok-text: #79e0c8;
  --err-bg: rgba(248, 113, 113, 0.16);
  --err-text: #fca5a5;
  --warn-bg: rgba(251, 191, 36, 0.16);
  --warn-text: #fcd34d;

  --overlay: rgba(0, 0, 0, 0.6);
  --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.35);
  --shadow-md: 0 6px 20px rgba(0, 0, 0, 0.45);
  --shadow-lg: 0 16px 48px rgba(0, 0, 0, 0.6);

  --skeleton: #1c2830;
  --skeleton-shine: #26333c;
  --login-grad: linear-gradient(160deg, #0b141a 0%, #04231c 100%);

  color-scheme: dark;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --primary: #00a884;
    --primary-hover: #06cf9c;
    --on-primary: #05261f;
    --accent: #00a884;
    --bg: #0b141a;
    --surface: #111b21;
    --surface-2: #202c33;
    --surface-hover: #202c33;
    --border: #253138;
    --border-strong: #2a3942;
    --text: #e9edef;
    --text-2: #8696a0;
    --chat-bg: #0b141a;
    --bubble-in: #202c33;
    --bubble-out: #005c4b;
    --active: #2a3942;
    --success: #25d366;
    --error: #f87171;
    --warning: #fbbf24;
    --ok-bg: rgba(0, 168, 132, 0.16);
    --ok-text: #79e0c8;
    --err-bg: rgba(248, 113, 113, 0.16);
    --err-text: #fca5a5;
    --warn-bg: rgba(251, 191, 36, 0.16);
    --warn-text: #fcd34d;
    --overlay: rgba(0, 0, 0, 0.6);
    --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.35);
    --shadow-md: 0 6px 20px rgba(0, 0, 0, 0.45);
    --shadow-lg: 0 16px 48px rgba(0, 0, 0, 0.6);
    --skeleton: #1c2830;
    --skeleton-shine: #26333c;
    --login-grad: linear-gradient(160deg, #0b141a 0%, #04231c 100%);
    color-scheme: dark;
  }
}

/* =========================================================================
   Base
   ========================================================================= */
* {
  box-sizing: border-box;
}
/* utilitário [hidden]: precisa vencer classes que definem display (.nav-item, .thread, .empty…) */
[hidden] {
  display: none !important;
}
::selection {
  background: var(--primary);
  color: var(--on-primary);
}
html,
body {
  margin: 0;
  height: 100%;
}
body {
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  color: var(--text);
  background: var(--bg);
  font-size: 15px;
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}

/* scrollbars discretas */
* {
  scrollbar-width: thin;
  scrollbar-color: var(--border-strong) transparent;
}
::-webkit-scrollbar {
  width: 10px;
  height: 10px;
}
::-webkit-scrollbar-thumb {
  background: var(--border-strong);
  border-radius: 8px;
  border: 2px solid transparent;
  background-clip: padding-box;
}
::-webkit-scrollbar-thumb:hover {
  background: var(--text-2);
}

button:focus-visible,
a:focus-visible,
select:focus-visible,
[tabindex]:focus-visible {
  outline: 2px solid var(--primary);
  outline-offset: 2px;
}

.app {
  display: grid;
  grid-template-columns: 250px 1fr;
  height: 100vh;
  height: 100dvh;
}

/* =========================================================================
   Sidebar
   ========================================================================= */
.sidebar {
  background: var(--surface);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  padding: 16px 12px;
  gap: 2px;
}
.brand {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 6px 10px 18px;
  font-weight: 700;
  font-size: 19px;
  letter-spacing: -0.01em;
}
.brand-logo {
  font-size: 22px;
}
.sidebar-toggle {
  margin-left: auto;
}
.sidebar-toggle .ico {
  transition: transform 0.25s ease;
}

/* ----- Sidebar retrátil (desktop; no mobile ela já vira barra inferior) ----- */
@media (min-width: 821px) {
  .app {
    transition: grid-template-columns 0.2s ease;
  }
  .app.sb-collapsed {
    grid-template-columns: 68px 1fr;
  }
  .app.sb-collapsed .sidebar {
    padding: 16px 8px;
  }
  .app.sb-collapsed .brand {
    flex-direction: column;
    gap: 8px;
    padding: 6px 0 14px;
  }
  .app.sb-collapsed .brand-name {
    display: none;
  }
  .app.sb-collapsed .sidebar-toggle {
    margin-left: 0;
  }
  .app.sb-collapsed .sidebar-toggle .ico {
    transform: rotate(180deg);
  }
  /* font-size 0 esconde o rótulo (texto solto); o ícone tem tamanho próprio */
  .app.sb-collapsed .nav-item {
    font-size: 0;
    gap: 0;
    justify-content: center;
    padding: 10px 0;
  }
  .app.sb-collapsed .nav-unread {
    top: 2px;
    right: 6px;
  }
  .app.sb-collapsed .sidebar-user {
    flex-direction: column;
    gap: 8px;
    padding: 10px 0;
  }
  .app.sb-collapsed .me-info {
    display: none;
  }
  .app.sb-collapsed .sidebar-foot {
    justify-content: center;
    padding: 4px 0 0;
  }
  .app.sb-collapsed #conn-label {
    display: none;
  }
}
.nav {
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.nav-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 12px;
  border: none;
  background: transparent;
  border-radius: var(--radius);
  color: var(--text-2);
  font-size: 15px;
  font-weight: 500;
  cursor: pointer;
  text-align: left;
  transition: background 0.15s, color 0.15s, transform 0.05s;
}
.nav-item:hover {
  background: var(--surface-hover);
  color: var(--text);
}
.nav-item:active {
  transform: scale(0.98);
}
.nav-item.is-active {
  background: var(--primary);
  color: var(--on-primary);
  box-shadow: var(--shadow-sm);
}
.nav-item .ico {
  width: 20px;
  height: 20px;
}

.sidebar-user {
  margin-top: auto;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 8px;
  border-top: 1px solid var(--border);
}
.me-info {
  flex: 1;
  min-width: 0;
}
.me-info strong {
  display: block;
  font-size: 14px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.me-info small {
  color: var(--text-2);
  font-size: 12px;
}
.sidebar-foot {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 4px 10px 0;
  font-size: 12.5px;
  color: var(--text-2);
}
.dot {
  width: 9px;
  height: 9px;
  border-radius: var(--radius-full);
  background: var(--text-2);
}
.dot.ok {
  background: var(--success);
}
.dot.off {
  background: var(--error);
}

.ico {
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

/* =========================================================================
   Content / views
   ========================================================================= */
.content {
  overflow: hidden;
  display: flex;
  flex-direction: column;
  min-width: 0;
}
.view {
  display: none;
  flex: 1;
  min-height: 0;
  padding: 24px;
  overflow-y: auto;
}
.view.is-active {
  display: flex;
  flex-direction: column;
  animation: view-in 0.22s ease;
}
@keyframes view-in {
  from {
    opacity: 0;
    transform: translateY(6px);
  }
}
.view[data-view="conversations"].is-active {
  padding: 0;
  overflow: hidden;
  animation: none;
}

.pane-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 16px;
}
.pane-head h2 {
  margin: 0;
  font-size: 20px;
  letter-spacing: -0.01em;
}
.hint {
  color: var(--text-2);
  font-size: 14px;
  margin: 0 0 16px;
  line-height: 1.5;
}
code {
  background: var(--surface-2);
  padding: 1px 6px;
  border-radius: var(--radius-sm);
  font-family: ui-monospace, monospace;
  font-size: 13px;
}

/* =========================================================================
   Conversas
   ========================================================================= */
.convo-layout {
  display: grid;
  grid-template-columns: 320px minmax(0, 1fr);
  flex: 1;
  min-height: 0;
}
.contact-panel {
  display: none;
  flex-direction: column;
  min-height: 0;
  border-left: 1px solid var(--border);
  background: var(--surface);
}
/* Painel do cliente FIXO só em telas largas (senão estrangula a thread) */
@media (min-width: 1100px) {
  .convo-layout {
    grid-template-columns: 320px minmax(0, 1fr) 380px;
  }
  .contact-panel {
    display: flex;
  }
  #contact-info-btn,
  #contact-panel-close {
    display: none;
  }
}
/* Em telas bem largas o painel ganha ainda mais espaço */
@media (min-width: 1500px) {
  .convo-layout {
    grid-template-columns: 320px minmax(0, 1fr) 460px;
  }
}
/* Abaixo de 1100px o painel é toggle e ocupa a área toda quando aberto */
@media (max-width: 1099px) {
  .convo-layout.showing-contact {
    grid-template-columns: minmax(0, 1fr);
  }
  .convo-layout.showing-contact .convo-list-pane,
  .convo-layout.showing-contact .thread-pane {
    display: none;
  }
  .convo-layout.showing-contact .contact-panel {
    display: flex;
  }
}
.cp-tabbar {
  display: flex;
  align-items: center;
  border-bottom: 1px solid var(--border);
  padding: 6px 6px 0;
}
.cp-tabs {
  display: flex;
  align-items: center;
  gap: 2px;
  flex: 1;
  min-width: 0;
  overflow-x: auto;
  scrollbar-width: none;
}
.cp-tabs::-webkit-scrollbar {
  display: none;
}
.cp-tab {
  border: none;
  background: none;
  padding: 8px 9px;
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text-2);
  cursor: pointer;
  border-bottom: 2px solid transparent;
  white-space: nowrap;
  flex-shrink: 0;
}
.cp-tab:hover {
  color: var(--text);
}
.cp-tab.is-active {
  color: var(--primary);
  border-bottom-color: var(--primary);
}
.cp-close {
  flex-shrink: 0;
  align-self: center;
  margin-bottom: 4px;
}
.cp-panels {
  flex: 1;
  min-height: 0;
  position: relative;
}
.cp-panel {
  display: none;
  position: absolute;
  inset: 0;
  overflow-y: auto;
  padding: 18px 16px;
}
.cp-panel.is-active {
  display: block;
}
.cp-head {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  gap: 4px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border);
}
.cp-head .avatar.lg {
  width: 72px;
  height: 72px;
  font-size: 26px;
}
.cp-head strong {
  font-size: 16px;
  margin-top: 4px;
}
.cp-head small {
  color: var(--text-2);
  font-size: 13px;
}
.cp-section {
  padding: 14px 0;
  border-bottom: 1px solid var(--border);
}
.cp-section:last-child {
  border-bottom: none;
}
.cp-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 4px 0;
  font-size: 13.5px;
}
.cp-label {
  color: var(--text-2);
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.3px;
  flex-shrink: 0;
}
.cp-value {
  color: var(--text);
  text-align: right;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.cp-summary {
  margin: 8px 0 0;
  font-size: 13px;
  line-height: 1.5;
  color: var(--text);
  white-space: pre-wrap;
}
.cp-note {
  margin: 8px 0 10px;
  font-size: 12.5px;
  color: var(--text-2);
  line-height: 1.45;
}
.cp-note.err {
  color: var(--error);
}
.cp-note.warn {
  color: var(--warning);
}
.cp-hint {
  display: block;
  margin: -4px 0 10px;
  font-size: 11.5px;
  color: var(--text-2);
  opacity: 0.8;
}
.sac-linked {
  font-size: 12px;
  font-weight: 700;
  color: var(--success);
  margin: 6px 0 8px;
}
.sac-nome {
  display: block;
  font-size: 15px;
  margin-bottom: 8px;
}
.sac-resumo {
  margin: 8px 0 4px;
  padding: 7px 10px;
  border-radius: var(--radius-sm);
  background: var(--surface-2);
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text-2);
}
.sac-cand {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 8px 0;
  border-bottom: 1px solid var(--border);
}
.sac-cand:last-of-type {
  border-bottom: none;
}
.sac-cand-info {
  min-width: 0;
}
.sac-cand-info strong {
  display: block;
  font-size: 13.5px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.sac-cand-info small {
  color: var(--text-2);
  font-size: 12px;
}
.cp-sac-body .ghost-btn {
  margin-top: 8px;
}
.sac-search {
  display: flex;
  gap: 6px;
  margin: 6px 0 10px;
}
.sac-search input {
  flex: 1;
  min-width: 0;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 7px 10px;
  font-size: 13px;
  background: var(--surface-2);
  color: var(--text);
}
.sac-search .ghost-btn {
  margin-top: 0;
  flex-shrink: 0;
}
.sac-sub {
  padding: 10px 0 2px;
}
.sac-item {
  padding: 7px 9px;
  margin-top: 6px;
  background: var(--surface-2);
  border-radius: var(--radius-sm);
}
.sac-item-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  font-size: 13px;
}
.sac-item-top span {
  color: var(--success);
  font-weight: 600;
  flex-shrink: 0;
}
.sac-item small {
  display: block;
  color: var(--text-2);
  font-size: 11.5px;
  margin-top: 2px;
}
.sac-item .ghost-btn {
  margin-top: 8px;
  width: 100%;
}
/* Bloco expansível: fórmulas do orçamento / componentes da receita */
.cp-tabcontent .cp-note {
  margin: 4px 0 10px;
  font-size: 12.5px;
  color: var(--text-2);
  line-height: 1.45;
}

/* ----- Aba Notas ----- */
.notes-form {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 12px;
}
.notes-form textarea {
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 8px 10px;
  font-size: 13px;
  font-family: inherit;
  background: var(--surface-2);
  color: var(--text);
  resize: vertical;
}
.notes-form .primary-btn {
  align-self: flex-end;
}
/* aba Notas (12/10/2026): busca + "Nova nota" (modal) */
.notes-barra {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-bottom: 4px;
}
.notes-barra input[type="search"] {
  flex: 1;
  min-width: 0;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 7px 10px;
  font-size: 13px;
  font-family: inherit;
  background: var(--surface-2);
  color: var(--text);
}
.notes-barra .primary-btn {
  white-space: nowrap;
}
.notes-contagem {
  display: block;
  color: var(--text-2);
  font-size: 11.5px;
  margin: 0 0 8px;
  min-height: 1em;
}
.modal-card.nota-modal {
  width: min(560px, 100%);
}
.nota-modal textarea {
  width: 100%;
  resize: vertical;
  font-family: inherit;
}
.nota-modal .modal-actions {
  align-items: center;
}
.nota-modal .nota-cont {
  margin-right: auto;
  color: var(--text-2);
}
/* Iniciar conversa: atalhos com os dados do cliente embaixo de cada variável */
.cli-var-atalhos {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 6px;
}
.cli-var-atalhos .cf-chip {
  min-height: 26px;
  padding: 2px 10px;
}
.note-item {
  background: var(--warn-bg);
  border-radius: var(--radius-sm);
  padding: 8px 10px;
  margin-bottom: 8px;
}
.note-item p {
  margin: 0;
  font-size: 13px;
  line-height: 1.45;
  color: var(--text);
  white-space: pre-wrap;
}
.note-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-top: 5px;
  font-size: 11px;
  color: var(--text-2);
}
.note-del {
  border: none;
  background: none;
  cursor: pointer;
  font-size: 12px;
  opacity: 0.6;
}
.note-del:hover {
  opacity: 1;
}
.convo-list-pane {
  border-right: 1px solid var(--border);
  background: var(--surface);
  display: flex;
  flex-direction: column;
  min-height: 0;
}
.convo-list-pane .pane-head {
  padding: 16px;
  margin: 0;
  border-bottom: 1px solid var(--border);
}
.search-wrap {
  padding: 10px 12px;
  border-bottom: 1px solid var(--border);
  background: var(--surface);
}
.search-input {
  width: 100%;
  border: 1px solid var(--border);
  background: var(--surface-2);
  border-radius: var(--radius-full);
  padding: 9px 16px;
  font-size: 14px;
  color: var(--text);
  transition: border-color 0.15s, box-shadow 0.15s;
}
.search-input::placeholder {
  color: var(--text-2);
}
.search-input:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--primary) 18%, transparent);
}
.convo-list {
  overflow-y: auto;
  flex: 1;
}

.convo-item {
  display: flex;
  gap: 12px;
  align-items: center;
  padding: 11px 16px;
  cursor: pointer;
  border-bottom: 1px solid var(--border);
  transition: background 0.12s;
}
.convo-item:hover {
  background: var(--surface-hover);
}
.convo-item.is-active {
  background: var(--active);
}
.convo-item .meta {
  flex: 1;
  min-width: 0;
}
.convo-item .row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
}
.convo-item .name {
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.convo-item .preview {
  color: var(--text-2);
  font-size: 13px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  flex: 1;
}
.convo-item .time {
  font-size: 11px;
  color: var(--text-2);
  flex-shrink: 0;
}
.convo-item.waiting .name {
  font-weight: 700;
}
.convo-item.waiting .time {
  color: var(--accent);
  font-weight: 600;
}
.wait-dot {
  width: 9px;
  height: 9px;
  border-radius: var(--radius-full);
  background: var(--accent);
  flex-shrink: 0;
}

/* Contador de mensagens não lidas (estilo WhatsApp) */
.unread-badge {
  min-width: 19px;
  height: 19px;
  padding: 0 5px;
  border-radius: var(--radius-full);
  background: var(--accent);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  line-height: 1;
}

.nav-item-rel {
  position: relative;
}

.nav-unread {
  position: absolute;
  top: 4px;
  right: 8px;
  min-width: 17px;
  height: 17px;
  font-size: 10px;
}

/* Cliente pediu um atendente humano (handoff pendente) */
.human-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  background: var(--warn-bg);
  color: var(--warn-text);
  font-size: 11px;
  font-weight: 600;
  white-space: nowrap;
  flex-shrink: 0;
  /* pulsa para chamar atenção: anel âmbar irradiando do badge */
  animation: human-pulse 1.5s ease-out infinite;
}

@keyframes human-pulse {
  0% {
    box-shadow: 0 0 0 0 rgba(245, 158, 11, 0.55);
  }
  70% {
    box-shadow: 0 0 0 7px rgba(245, 158, 11, 0);
  }
  100% {
    box-shadow: 0 0 0 0 rgba(245, 158, 11, 0);
  }
}

/* acessibilidade: sem animação para quem pediu menos movimento no SO */
@media (prefers-reduced-motion: reduce) {
  .human-badge,
  .sla-flag,
  .suggest-btn.is-loading .ico,
  .skel {
    animation: none;
  }
}

.thread-peer .human-badge {
  margin-left: 8px;
  align-self: center;
}

.human-badge-btn {
  cursor: pointer;
  border: none;
}
.human-badge-btn:hover {
  filter: brightness(0.92);
}

/* ----- Status do atendimento (pill no card + dropdown no thread) ----- */
.status-pill {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.3px;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  white-space: nowrap;
  flex-shrink: 0;
}

.sla-flag {
  font-size: 13px;
  flex-shrink: 0;
  filter: hue-rotate(310deg) saturate(4); /* relógio avermelhado */
  animation: sla-pulse 1.6s ease-in-out infinite;
}
@keyframes sla-pulse {
  50% {
    opacity: 0.45;
  }
}

.status-dd {
  position: relative;
}

.status-btn {
  border: 1.5px solid;
  border-radius: var(--radius-full);
  padding: 5px 12px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.3px;
  cursor: pointer;
  white-space: nowrap;
  background: transparent;
  transition: filter 0.15s;
}
.status-btn:hover {
  filter: brightness(0.94);
}

.status-menu {
  position: absolute;
  right: 0;
  top: calc(100% + 6px);
  z-index: 40;
  min-width: 280px;
  padding: 4px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
}

.status-opt {
  display: block;
  width: 100%;
  text-align: left;
  padding: 8px 12px;
  border: 0;
  border-left: 3px solid transparent;
  border-radius: var(--radius-sm);
  background: none;
  cursor: pointer;
}
.status-opt:hover {
  background: var(--active);
}
.status-opt strong {
  display: block;
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.3px;
}
.status-opt small {
  color: var(--text-2);
  font-size: 12px;
}

/* ----- Configurações: abas ----- */
.settings-tabs {
  display: flex;
  gap: 6px;
  margin-bottom: 16px;
  border-bottom: 1px solid var(--border);
  padding-bottom: 0;
}

.settings-tab {
  border: none;
  background: none;
  padding: 10px 14px;
  font-size: 14px;
  font-weight: 600;
  color: var(--text-2);
  cursor: pointer;
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
}
.settings-tab:hover {
  color: var(--text);
}
.settings-tab.is-active {
  color: var(--primary);
  border-bottom-color: var(--primary);
}

.settings-panel {
  display: none;
}
.settings-panel.is-active {
  display: block;
}

/* ----- Configurações: editor de status ----- */
.status-config {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 12px;
}

.status-cfg-row {
  display: grid;
  grid-template-columns: 44px 180px minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
}

.status-cfg-row input[type="color"] {
  width: 44px;
  height: 36px;
  padding: 2px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  cursor: pointer;
}

.status-cfg-row input[type="text"] {
  min-width: 0;
}

.sla-switch {
  margin: 8px 0 14px;
}

/* ----- Análises (IA categoriza atendimentos) ----- */
.an-head-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.an-period {
  display: flex;
  gap: 6px;
}

.an-card {
  margin-top: 16px;
}

.an-bars {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-top: 12px;
}

.an-bar {
  display: grid;
  grid-template-columns: 190px minmax(0, 1fr) 44px;
  gap: 12px;
  align-items: center;
  padding: 6px 8px;
  border: none;
  border-radius: var(--radius-sm);
  background: none;
  cursor: pointer;
  text-align: left;
  font-size: 13px;
  color: var(--text);
}
.an-bar:hover {
  background: var(--active);
}

.an-bar-label {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.an-bar-track {
  height: 14px;
  border-radius: var(--radius-full);
  background: var(--border);
  overflow: hidden;
}

.an-bar-fill {
  display: block;
  height: 100%;
  border-radius: var(--radius-full);
  background: linear-gradient(90deg, var(--primary), var(--accent));
  min-width: 2px;
  transition: width 0.4s ease;
}

.an-bar-num {
  font-weight: 700;
  text-align: right;
}

.an-drill-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 8px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  border-radius: var(--radius-sm);
}
.an-drill-item:hover {
  background: var(--active);
}
.an-drill-item:last-child {
  border-bottom: none;
}

.an-drill-meta {
  flex: 1;
  min-width: 0;
}
.an-drill-meta strong {
  display: block;
  font-size: 14px;
}
.an-drill-meta small {
  color: var(--text-2);
  font-size: 12px;
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.an-drill-side {
  color: var(--text-2);
  font-size: 12px;
  white-space: nowrap;
  flex-shrink: 0;
}

/* ----- Linha de badges do card (tag da IA + SLA + atendente) ----- */
.badges-row {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
  margin-top: 5px;
  min-width: 0;
}

/* chip da tag na COR da tag (cor via style inline) */
.tag-chip {
  font-size: 10.5px;
  font-weight: 700;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 100%;
  min-width: 0;
  line-height: 1.6;
}

.badges-row .sla-flag {
  font-size: 10.5px;
  font-weight: 700;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  background: var(--err-bg);
  color: var(--err-text);
  filter: none;
  line-height: 1.6;
}

.badges-row .human-badge {
  font-size: 10.5px;
  padding: 2px 8px;
  line-height: 1.6;
}

/* ----- Configurações > Tags ----- */
.tag-create {
  display: grid;
  grid-template-columns: 44px 240px minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
  margin: 12px 0 18px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border);
}

.tag-create input[type="color"],
.tag-row input[type="color"] {
  width: 44px;
  height: 36px;
  padding: 2px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  cursor: pointer;
}

.tag-row {
  grid-template-columns: 44px 240px minmax(0, 1fr) auto;
}

.tag-row-actions {
  display: flex;
  gap: 6px;
  align-items: center;
}

@media (max-width: 720px) {
  .tag-create,
  .tag-row {
    grid-template-columns: 44px minmax(0, 1fr) auto;
  }
  /* descrição desce pra linha própria; botão/ações ficam na 1ª linha, coluna 3
     (sem isso o auto-placement jogaria o botão na coluna de 44px da cor) */
  .tag-create #tag-new-desc,
  .tag-row .tag-desc {
    grid-column: 1 / -1;
  }
  .tag-create #tag-create-btn,
  .tag-row .tag-row-actions {
    grid-row: 1;
    grid-column: 3;
  }
}

/* editor de categorias (view IA) — key + rótulo + descrição + remover */
.cat-row {
  grid-template-columns: 140px 200px minmax(0, 1fr) auto;
}

@media (max-width: 720px) {
  .an-bar {
    grid-template-columns: 120px minmax(0, 1fr) 36px;
  }
  .cat-row {
    grid-template-columns: minmax(0, 1fr) auto;
  }
  .cat-row .cat-desc {
    grid-column: 1 / -1;
  }
}

.sla-field {
  max-width: 340px;
}

@media (max-width: 720px) {
  .status-cfg-row {
    grid-template-columns: 44px minmax(0, 1fr) auto;
  }
  .status-cfg-row .st-desc {
    grid-column: 1 / -1;
  }
}

.avatar {
  width: 44px;
  height: 44px;
  border-radius: var(--radius-full);
  background: linear-gradient(145deg, var(--primary), var(--primary-hover));
  color: #fff;
  display: grid;
  place-items: center;
  font-weight: 600;
  font-size: 15px;
  flex-shrink: 0;
}
.avatar.sm {
  width: 34px;
  height: 34px;
  font-size: 13px;
}

/* =========================================================================
   Thread
   ========================================================================= */
.thread-pane {
  display: flex;
  flex-direction: column;
  min-height: 0;
  min-width: 0;
  background: var(--chat-bg);
}
.thread {
  display: flex;
  flex-direction: column;
  height: 100%;
  min-height: 0;
  min-width: 0;
}
/* Ancora o popover de sugestões acima da barra de citação + composer */
.composer-dock {
  position: relative;
}
.thread-head {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 16px;
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  min-width: 0;
}
.thread-peer {
  display: flex;
  align-items: center;
  gap: 12px;
  flex: 1;
  min-width: 0;
}
.thread-peer > div {
  min-width: 0;
}
.thread-peer strong {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.thread-peer small {
  display: block;
  color: var(--text-2);
}
.thread-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}
.thread-head .back-btn {
  display: none;
}

.messages {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  min-width: 0;
  padding: 18px 20px;
  display: flex;
  flex-direction: column;
  gap: 5px;
}
.date-sep {
  align-self: center;
  background: var(--surface-2);
  color: var(--text-2);
  font-size: 12px;
  font-weight: 500;
  padding: 4px 12px;
  border-radius: var(--radius-full);
  margin: 10px 0 6px;
  box-shadow: var(--shadow-sm);
}
.bubble {
  max-width: 68%;
  padding: 8px 12px 6px;
  border-radius: 18px;
  box-shadow: var(--shadow-sm);
  font-size: 14.2px;
  line-height: 1.4;
  word-wrap: break-word;
  position: relative;
}
/* só o TEXTO da mensagem preserva quebras de linha — a bolha em si usa
   whitespace normal, senão a indentação do template vira altura fantasma */
.bubble .msg-body {
  white-space: pre-wrap;
  word-wrap: break-word;
  overflow-wrap: anywhere;
}
.bubble.inbound {
  align-self: flex-start;
  background: var(--bubble-in);
  border-bottom-left-radius: 5px;
}
.bubble.outbound {
  align-self: flex-end;
  background: var(--bubble-out);
  border-bottom-right-radius: 5px;
}
.bubble .stamp {
  display: block;
  text-align: right;
  font-size: 10.5px;
  color: var(--text-2);
  margin-top: 2px;
}
.bubble.failed {
  background: var(--err-bg);
}

/* ----- Menu de ações da mensagem: bolinha ⋮ ao lado da bolha (estilo WhatsApp) ----- */
.bubble .msg-menu-btn {
  position: absolute;
  top: 3px;
  width: 28px;
  height: 28px;
  border: 1px solid var(--border);
  border-radius: var(--radius-full);
  background: var(--surface);
  color: var(--text-2);
  box-shadow: var(--shadow-sm);
  cursor: pointer;
  font-size: 16px;
  line-height: 1;
  opacity: 0;
  transition: opacity 0.12s;
  display: flex;
  align-items: center;
  justify-content: center;
}
/* fica FORA da bolha, no lado voltado ao centro do chat (sem sobrepor o texto) */
.bubble.inbound .msg-menu-btn {
  right: -36px;
}
.bubble.outbound .msg-menu-btn {
  left: -36px;
}
.bubble:hover .msg-menu-btn,
.bubble .msg-menu-btn.open {
  opacity: 1;
}
.bubble .msg-menu-btn:hover {
  color: var(--text);
  border-color: var(--border-strong);
}
/* telas estreitas: sem espaço fora da bolha → volta pro cantinho interno */
@media (max-width: 820px) {
  .bubble.inbound .msg-menu-btn,
  .bubble.outbound .msg-menu-btn {
    left: auto;
    right: 4px;
    width: 24px;
    height: 24px;
    font-size: 14px;
  }
}

.msg-menu {
  position: absolute;
  z-index: 50;
  min-width: 168px;
  padding: 4px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow-lg);
}
.msg-menu button {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  width: 100%;
  padding: 8px 12px;
  border: none;
  background: none;
  border-radius: var(--radius-sm);
  color: var(--text);
  font-size: 13.5px;
  font-weight: 500;
  cursor: pointer;
  text-align: left;
}
.msg-menu button:hover {
  background: var(--active);
}
.msg-menu button.danger {
  color: var(--error);
}
.msg-menu button .mm-ico {
  color: var(--text-2);
  font-size: 14px;
}
.msg-menu button.danger .mm-ico {
  color: var(--error);
}

/* ----- Citação (reply) dentro da bolha ----- */
.reply-quote {
  display: block;
  margin-bottom: 5px;
  padding: 5px 9px;
  border-left: 3px solid var(--primary);
  border-radius: 6px;
  background: color-mix(in srgb, var(--primary) 12%, transparent);
  font-size: 12.5px;
  color: var(--text-2);
  cursor: pointer;
  max-width: 100%;
  overflow: hidden;
}
.reply-quote strong {
  display: block;
  color: var(--primary);
  font-size: 11.5px;
  margin-bottom: 1px;
}
.reply-quote .rq-text {
  display: block;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* ----- Barra de citação no composer ----- */
.reply-bar {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 16px;
  background: var(--surface-2);
  border-top: 1px solid var(--border);
}
.reply-bar .rb-body {
  flex: 1;
  min-width: 0;
  border-left: 3px solid var(--primary);
  padding-left: 9px;
}
.reply-bar .rb-body strong {
  display: block;
  color: var(--primary);
  font-size: 12px;
}
.reply-bar .rb-body span {
  display: block;
  font-size: 12.5px;
  color: var(--text-2);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* ----- Tradução inline ----- */
.bubble .translation {
  margin-top: 6px;
  padding: 7px 10px;
  background: color-mix(in srgb, var(--primary) 10%, transparent);
  border-radius: var(--radius-sm);
  font-size: 13px;
  line-height: 1.45;
  color: var(--text);
  white-space: pre-wrap;
}
.bubble .translation::before {
  content: "🌐 ";
}

/* ----- Mensagem removida (tombstone) ----- */
.bubble.deleted {
  background: var(--surface-2);
  color: var(--text-2);
  font-style: italic;
  box-shadow: none;
}

/* realce ao pular para a mensagem citada */
.bubble.flash {
  animation: bubble-flash 1.2s ease;
}
@keyframes bubble-flash {
  0%,
  40% {
    box-shadow: 0 0 0 3px var(--primary);
  }
  100% {
    box-shadow: var(--shadow-sm);
  }
}
.bubble .err {
  color: var(--error);
  font-size: 11px;
  display: block;
}

.composer {
  display: flex;
  align-items: flex-end; /* botões ficam no fundo quando o textarea cresce */
  gap: 10px;
  padding: 12px 16px;
  background: var(--surface);
  border-top: 1px solid var(--border);
}
.composer textarea {
  flex: 1;
  min-width: 0; /* deixa encolher no mobile (senão empurra o send p/ fora) */
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 12px 16px;
  font-size: 14px;
  font-family: inherit;
  line-height: 1.4;
  background: var(--surface-2);
  color: var(--text);
  transition: border-color 0.15s;
  resize: none;
  max-height: 120px;
  overflow-y: auto;
}
.composer textarea:focus {
  outline: none;
  border-color: var(--primary);
}
.send-btn {
  width: 46px;
  height: 46px;
  border: none;
  border-radius: var(--radius-full);
  background: var(--primary);
  color: var(--on-primary);
  cursor: pointer;
  display: grid;
  place-items: center;
  flex-shrink: 0;
  transition: background 0.15s, transform 0.06s;
}
.send-btn:hover {
  background: var(--primary-hover);
}
.send-btn:active {
  transform: scale(0.94);
}
.send-btn .ico {
  width: 20px;
  height: 20px;
}
.attach-btn {
  width: 46px;
  height: 46px;
  border: none;
  border-radius: var(--radius-full);
  background: var(--surface-2);
  color: var(--text-2);
  cursor: pointer;
  display: grid;
  place-items: center;
  flex-shrink: 0;
  transition: background 0.15s, color 0.15s;
}
.attach-btn:hover {
  background: var(--border);
  color: var(--text);
}
.attach-btn .ico {
  width: 20px;
  height: 20px;
}
/* Botão de sugestão de IA no composer (💡) */
@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}
.suggest-btn {
  color: var(--primary);
}
.suggest-btn:hover {
  background: color-mix(in srgb, var(--primary) 16%, transparent);
  color: var(--primary);
}
.suggest-btn.is-loading {
  opacity: 0.6;
  pointer-events: none;
}
.suggest-btn.is-loading .ico {
  animation: spin 0.9s linear infinite;
}

/* Popover de sugestões (aparece acima do composer) */
.suggest-pop {
  position: absolute;
  left: 12px;
  right: 12px;
  bottom: 100%; /* acima da barra de citação + composer (dock) */
  margin-bottom: 6px;
  z-index: 30;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  max-height: 46vh;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
.suggest-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 8px 10px;
  border-bottom: 1px solid var(--border);
  background: var(--surface-2);
}
.suggest-modes {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}
.suggest-mode {
  border: 1px solid var(--border);
  background: var(--surface);
  color: var(--text-2);
  padding: 5px 11px;
  border-radius: var(--radius-full);
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s, color 0.15s, border-color 0.15s;
}
.suggest-mode:hover {
  color: var(--text);
}
.suggest-mode.is-active {
  background: color-mix(in srgb, var(--primary) 16%, transparent);
  border-color: var(--primary);
  color: var(--primary);
}
.suggest-body {
  padding: 10px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.suggest-note {
  color: var(--text-2);
  font-size: 13px;
  margin: 6px 2px;
}
.suggest-note.err {
  color: var(--error);
}
.suggest-item {
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-2);
  padding: 10px 12px;
}
.suggest-item p {
  margin: 0 0 8px;
  font-size: 13.5px;
  line-height: 1.5;
  white-space: pre-wrap;
  color: var(--text);
}
.suggest-item-actions {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
}
.suggest-foot {
  display: flex;
  justify-content: flex-end;
  padding: 8px 10px;
  border-top: 1px solid var(--border);
}

/* Bolhas de mídia */
.bubble a {
  color: var(--primary);
}
.bubble img.media-img,
.bubble video.media-img {
  max-width: 260px;
  max-height: 320px;
  border-radius: var(--radius-sm);
  display: block;
  cursor: pointer;
}
.bubble audio {
  max-width: 240px;
  display: block;
}
.bubble .media-doc {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--primary);
  text-decoration: none;
  font-size: 14px;
  padding: 4px 0;
}
.bubble .media-doc svg {
  width: 22px;
  height: 22px;
  flex-shrink: 0;
}
.bubble .media-caption {
  margin-top: 4px;
}
.bubble .media-actions {
  display: flex;
  gap: 14px;
  margin-top: 6px;
  flex-wrap: wrap;
}
.bubble .media-link {
  background: none;
  border: none;
  padding: 0;
  cursor: pointer;
  color: var(--primary);
  font-size: 12.5px;
  font-weight: 600;
  font-family: inherit;
  text-decoration: none;
}
.bubble .media-link:hover {
  text-decoration: underline;
}
.bubble .media-link:disabled {
  opacity: 0.6;
  cursor: wait;
  text-decoration: none;
}
.bubble .transcript {
  margin-top: 6px;
  padding: 8px 10px;
  background: var(--surface-2);
  border-radius: var(--radius-sm);
  font-size: 13px;
  line-height: 1.45;
  color: var(--text);
  white-space: pre-wrap;
}

/* =========================================================================
   Botões / inputs
   ========================================================================= */
.primary-btn {
  background: var(--primary);
  color: var(--on-primary);
  border: none;
  border-radius: var(--radius);
  padding: 10px 18px;
  font-size: 15px;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s, transform 0.06s;
}
.primary-btn:hover {
  background: var(--primary-hover);
}
.primary-btn:active {
  transform: scale(0.98);
}
.primary-btn.sm {
  padding: 8px 14px;
  font-size: 14px;
}
.ghost-btn {
  background: transparent;
  border: 1px solid var(--border-strong);
  border-radius: var(--radius);
  padding: 8px 14px;
  cursor: pointer;
  color: var(--text);
  font-size: 14px;
  transition: background 0.15s, border-color 0.15s;
}
.ghost-btn:hover {
  background: var(--surface-hover);
  border-color: var(--text-2);
}
/* desabilitado tem de parecer desabilitado (ex.: "Enviar valor" antes de o estoque confirmar) */
.ghost-btn:disabled,
.ghost-btn:disabled:hover {
  opacity: 0.4;
  cursor: not-allowed;
  background: transparent;
  border-style: dashed;
  border-color: var(--border-strong);
}
.icon-btn {
  background: transparent;
  border: none;
  cursor: pointer;
  color: var(--text-2);
  padding: 8px;
  border-radius: var(--radius-sm);
  display: grid;
  place-items: center;
  transition: background 0.15s, color 0.15s;
}
.icon-btn:hover {
  background: var(--surface-hover);
  color: var(--text);
}
.icon-btn .ico {
  width: 18px;
  height: 18px;
}

/* =========================================================================
   Forms / cards
   ========================================================================= */
.card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-sm);
  padding: 24px;
}
.form-card {
  max-width: 560px;
}
.form {
  display: flex;
  flex-direction: column;
  gap: 16px;
}
.field {
  display: flex;
  flex-direction: column;
  gap: 6px;
  min-width: 0;
}
.field select,
.field input,
.field textarea {
  max-width: 100%;
}
.field > span {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-2);
}
.field input,
.field textarea,
.field select,
.ai-card select {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px 12px;
  font-size: 14px;
  font-family: inherit;
  background: var(--surface);
  color: var(--text);
  transition: border-color 0.15s, box-shadow 0.15s;
}
.field input:focus,
.field textarea:focus,
.field select:focus,
.ai-card select:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--primary) 15%, transparent);
}
.field input:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}
.field.checkbox {
  flex-direction: row;
  align-items: center;
  gap: 8px;
}
.radio-row {
  display: flex;
  gap: 18px;
  flex-wrap: wrap;
  font-size: 14px;
}
.radio-row em {
  color: var(--text-2);
  font-style: normal;
  font-size: 12px;
}
.form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
  align-items: end;
}
.form-actions {
  display: flex;
  gap: 10px;
  margin-top: 4px;
  align-items: center;
}
.field-note {
  color: var(--text-2);
  font-size: 12px;
}

.tabs {
  display: flex;
  gap: 4px;
  margin-bottom: 20px;
  background: var(--surface-2);
  padding: 4px;
  border-radius: var(--radius);
}
.tab {
  flex: 1;
  border: none;
  background: transparent;
  padding: 8px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-weight: 600;
  color: var(--text-2);
  transition: background 0.15s, color 0.15s;
}
.tab.is-active {
  background: var(--surface);
  color: var(--primary);
  box-shadow: var(--shadow-sm);
}

.result {
  margin-top: 16px;
  padding: 12px 14px;
  border-radius: var(--radius);
  font-size: 14px;
  line-height: 1.5;
}
.result.ok {
  background: var(--ok-bg);
  color: var(--ok-text);
}
.result.err {
  background: var(--err-bg);
  color: var(--err-text);
}

/* Switch */
.switch {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  cursor: pointer;
  font-size: 13px;
  color: var(--text-2);
  user-select: none;
}
.switch input {
  display: none;
}
.switch-track {
  width: 38px;
  height: 22px;
  background: var(--border-strong);
  border-radius: var(--radius-full);
  position: relative;
  transition: background 0.2s;
}
.switch-track::after {
  content: "";
  position: absolute;
  top: 2px;
  left: 2px;
  width: 18px;
  height: 18px;
  background: #fff;
  border-radius: var(--radius-full);
  transition: transform 0.2s;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.25);
}
.switch input:checked + .switch-track {
  background: var(--accent);
}
.switch input:checked + .switch-track::after {
  transform: translateX(16px);
}

/* Toggle da IA no composer (ao lado do clipe de anexo) */
.ia-switch {
  align-self: center;
  flex-shrink: 0;
  gap: 6px;
  padding: 0 2px;
}
.ia-switch .ia-ico {
  width: 20px;
  height: 20px;
  fill: currentColor;
  stroke: none;
  color: var(--text-2);
  transition: color 0.2s;
}
.ia-switch.ia-on .ia-ico {
  color: var(--accent);
}

/* Botão "Resumir" no header */
.summary-btn {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  flex-shrink: 0;
}
.summary-btn .ia-ico {
  width: 16px;
  height: 16px;
  fill: currentColor;
  stroke: none;
  color: var(--primary);
}

/* Faixa "Análise IA" fixa no topo da conversa (não é popup) */
.ai-banner {
  flex-shrink: 0;
  padding: 10px 16px 12px;
  background: color-mix(in srgb, var(--primary) 8%, var(--surface));
  border-bottom: 1px solid var(--border);
}
.ai-banner-top {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 6px;
}
.ai-banner-title {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-weight: 700;
  font-size: 13px;
  color: var(--primary);
  flex-shrink: 0;
}
.ai-banner-title .ia-ico {
  width: 16px;
  height: 16px;
  fill: currentColor;
  stroke: none;
}
.ai-banner-chips {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
  flex: 1;
  min-width: 0;
}
.ai-banner-chips .ai-sent {
  font-size: 11px;
  font-weight: 600;
  color: var(--text-2);
  text-transform: capitalize;
}
.ai-banner-tools {
  display: flex;
  align-items: center;
  gap: 2px;
  flex-shrink: 0;
}
.ai-banner-btn {
  width: 26px;
  height: 26px;
  font-size: 14px;
}
.ai-banner-body {
  white-space: pre-wrap;
  line-height: 1.5;
  font-size: 13.5px;
  color: var(--text);
  max-height: 40vh;
  overflow-y: auto;
}
.ai-banner-body.loading {
  color: var(--text-2);
}
.ai-banner-body.err {
  color: var(--error);
}

/* =========================================================================
   Regras / usuários (linhas)
   ========================================================================= */
.rules-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-width: 780px;
}
.rule,
.user-row {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 13px 16px;
  display: flex;
  align-items: center;
  gap: 14px;
  transition: box-shadow 0.15s, border-color 0.15s;
}
.rule:hover,
.user-row:hover {
  box-shadow: var(--shadow-sm);
  border-color: var(--border-strong);
}
.rule.disabled {
  opacity: 0.55;
}
.rule .kw {
  font-family: ui-monospace, monospace;
  font-weight: 700;
  background: var(--surface-2);
  padding: 4px 10px;
  border-radius: var(--radius-sm);
  flex-shrink: 0;
}
.rule .reply {
  flex: 1;
  color: var(--text-2);
  font-size: 14px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.rule .prio {
  font-size: 12px;
  color: var(--text-2);
}
.rule .rule-actions,
.user-row .rule-actions {
  display: flex;
  gap: 6px;
}
.user-row .avatar {
  width: 40px;
  height: 40px;
}
.user-row .u-meta {
  flex: 1;
  min-width: 0;
}
.user-row .u-meta strong {
  display: block;
}
.user-row .u-meta small {
  color: var(--text-2);
}
.role-tag {
  font-size: 11px;
  font-weight: 600;
  padding: 3px 9px;
  border-radius: var(--radius-full);
  background: var(--surface-2);
  color: var(--text-2);
}
.role-tag.admin {
  background: var(--active);
  color: var(--primary-hover);
}

/* =========================================================================
   Dashboard
   ========================================================================= */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 16px;
  max-width: 860px;
}
.stat-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 22px;
  box-shadow: var(--shadow-sm);
  transition: transform 0.12s, box-shadow 0.15s;
}
.stat-card:hover {
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
}
.stat-card .num {
  font-size: 34px;
  font-weight: 700;
  color: var(--primary);
  letter-spacing: -0.02em;
}
.stat-card .label {
  color: var(--text-2);
  font-size: 13px;
  margin-top: 4px;
}

/* =========================================================================
   Settings / IA
   ========================================================================= */
.settings-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 16px;
  align-items: start;
  max-width: 960px;
}
.card-title {
  margin: 0 0 4px;
  font-size: 16px;
}
.cred-view {
  margin: 8px 0 4px;
  display: flex;
  flex-direction: column;
}
.cred-row {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 12px;
  padding: 10px 0;
  border-bottom: 1px solid var(--border);
}
.cred-row:last-child {
  border-bottom: none;
}
.cred-row dt {
  color: var(--text-2);
  font-size: 13px;
  font-weight: 600;
}
.cred-row dd {
  margin: 0;
  font-family: ui-monospace, monospace;
  font-size: 13px;
  color: var(--text);
  word-break: break-all;
  text-align: right;
}
.copy-row {
  display: flex;
  gap: 8px;
}
.copy-row input {
  flex: 1;
  font-family: ui-monospace, monospace;
  font-size: 13px;
}
.badge {
  font-size: 12px;
  font-weight: 600;
  padding: 4px 10px;
  border-radius: var(--radius-full);
  background: var(--surface-2);
  color: var(--text-2);
}
.badge.ok {
  background: var(--ok-bg);
  color: var(--ok-text);
}
.badge.warn {
  background: var(--warn-bg);
  color: var(--warn-text);
}
.ai-card {
  max-width: 780px;
  margin-bottom: 24px;
}
.ai-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}
.ai-card .form {
  margin-top: 12px;
}

/* Menu IA */
.ai-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 16px;
  align-items: start;
  max-width: 1100px;
}
.ai-col {
  display: flex;
  flex-direction: column;
  gap: 16px;
  min-width: 0;
}
.ai-savebar {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-top: 18px;
  max-width: 1100px;
}
input[type="range"] {
  accent-color: var(--primary);
  width: 100%;
}
.play-log {
  display: flex;
  flex-direction: column;
  gap: 6px;
  max-height: 280px;
  overflow-y: auto;
  background: var(--chat-bg);
  border-radius: var(--radius);
  padding: 12px;
  min-height: 90px;
}
.play-log:empty::before {
  content: "Nenhuma mensagem ainda — mande uma pergunta abaixo 👇";
  color: var(--text-2);
  font-size: 13px;
  margin: auto;
  text-align: center;
}
.play-bubble {
  max-width: 88%;
  padding: 7px 11px;
  border-radius: var(--radius);
  font-size: 14px;
  line-height: 1.4;
  white-space: pre-wrap;
  word-wrap: break-word;
  box-shadow: var(--shadow-sm);
}
.play-bubble.user {
  align-self: flex-end;
  background: var(--bubble-out);
}
.play-bubble.bot {
  align-self: flex-start;
  background: var(--bubble-in);
}
.play-bubble.err {
  align-self: flex-start;
  background: var(--err-bg);
  color: var(--err-text);
}
@media (max-width: 900px) {
  .ai-grid {
    grid-template-columns: 1fr;
  }
}

/* Templates */
.tpl-card {
  max-width: 980px;
}
.tpl-row {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 16px;
  display: flex;
  align-items: center;
  gap: 12px;
}
.tpl-row .tpl-meta {
  flex: 1;
  min-width: 0;
}
.tpl-row .tpl-name {
  font-weight: 600;
  font-family: ui-monospace, monospace;
  font-size: 14px;
  word-break: break-all;
}
.tpl-row .tpl-sub {
  color: var(--text-2);
  font-size: 12px;
  margin-top: 2px;
}
.tpl-status {
  font-size: 11px;
  font-weight: 600;
  padding: 3px 9px;
  border-radius: var(--radius-full);
  background: var(--surface-2);
  color: var(--text-2);
  white-space: nowrap;
}
.tpl-status.approved {
  background: var(--ok-bg);
  color: var(--ok-text);
}
.tpl-status.pending {
  background: var(--warn-bg);
  color: var(--warn-text);
}
.tpl-status.rejected {
  background: var(--err-bg);
  color: var(--err-text);
}
.tpl-actions-row {
  margin-top: 14px;
}
/* Construtor de template */
.tpl-builder {
  margin-top: 16px;
  border-top: 1px solid var(--border);
  padding-top: 16px;
  display: grid;
  grid-template-columns: minmax(0, 1fr) 300px;
  gap: 20px;
  align-items: start;
}
.tpl-fields {
  display: flex;
  flex-direction: column;
  gap: 14px;
  min-width: 0;
}
.tpl-builder-actions {
  grid-column: 1 / -1;
  display: flex;
  justify-content: flex-end;
  gap: 10px;
}
.tpl-builder > #tpl-result {
  grid-column: 1 / -1;
}
.tpl-quickstart {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
}
.chip {
  border: 1px solid var(--border-strong);
  background: var(--surface-2);
  border-radius: var(--radius-full);
  padding: 5px 12px;
  font-size: 13px;
  cursor: pointer;
  color: var(--text);
  font-family: inherit;
  transition: background 0.15s, border-color 0.15s;
}
.chip:hover {
  background: var(--surface-hover);
  border-color: var(--primary);
}
.chip.sm {
  padding: 3px 10px;
  font-size: 12px;
  font-weight: 600;
}
.tpl-body-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 6px;
}
.tpl-body-head > span {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-2);
}
.tpl-body-tools {
  display: flex;
  align-items: center;
  gap: 10px;
}
.tpl-vars {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.tpl-var-row {
  display: flex;
  align-items: center;
  gap: 8px;
}
.tpl-var-input {
  flex: 1;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 8px 10px;
  font-size: 13px;
  background: var(--surface);
  color: var(--text);
}
.tpl-varchip {
  display: inline-block;
  background: color-mix(in srgb, var(--primary) 16%, transparent);
  color: var(--primary-hover);
  border-radius: var(--radius-sm);
  padding: 1px 7px;
  font-family: ui-monospace, monospace;
  font-size: 12.5px;
  font-weight: 600;
}
.tpl-varchip.empty {
  background: var(--surface-2);
  color: var(--text-2);
}
.tpl-preview-pane {
  display: flex;
  flex-direction: column;
  gap: 6px;
  position: sticky;
  top: 8px;
}
.wa-preview {
  background: var(--chat-bg);
  border-radius: var(--radius-lg);
  padding: 16px;
  display: flex;
}
.wa-bubble {
  background: var(--bubble-in);
  border-radius: var(--radius);
  border-top-left-radius: 3px;
  padding: 8px 10px 6px;
  box-shadow: var(--shadow-sm);
  font-size: 14px;
  line-height: 1.45;
  max-width: 100%;
  word-wrap: break-word;
  white-space: pre-wrap;
}
.wa-header {
  font-weight: 700;
  margin-bottom: 3px;
}
.wa-footer {
  color: var(--text-2);
  font-size: 12.5px;
  margin-top: 5px;
}
.wa-time {
  display: block;
  text-align: right;
  font-size: 10.5px;
  color: var(--text-2);
  margin-top: 3px;
}
@media (max-width: 900px) {
  .tpl-builder {
    grid-template-columns: 1fr;
  }
  .tpl-preview-pane {
    position: static;
  }
}

/* =========================================================================
   Empty state / skeleton
   ========================================================================= */
.empty {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 10px;
  color: var(--text-2);
  text-align: center;
  padding: 40px 16px;
}
.empty-ico {
  font-size: 46px;
  opacity: 0.9;
}

.skel {
  background: linear-gradient(
    90deg,
    var(--skeleton) 25%,
    var(--skeleton-shine) 37%,
    var(--skeleton) 63%
  );
  background-size: 400% 100%;
  animation: skel 1.3s ease infinite;
  border-radius: var(--radius-sm);
}
@keyframes skel {
  0% {
    background-position: 100% 0;
  }
  100% {
    background-position: 0 0;
  }
}
.skel-item {
  display: flex;
  gap: 12px;
  align-items: center;
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
}
.skel-avatar {
  width: 44px;
  height: 44px;
  border-radius: var(--radius-full);
  flex-shrink: 0;
}
.skel-lines {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 9px;
}
.skel-line {
  height: 11px;
}

/* =========================================================================
   Modal / toast
   ========================================================================= */
.modal {
  position: fixed;
  inset: 0;
  background: var(--overlay);
  display: grid;
  place-items: center;
  z-index: 50;
  padding: 16px;
  animation: fade 0.15s ease;
}
.modal[hidden] {
  display: none;
}
@keyframes fade {
  from {
    opacity: 0;
  }
}
.modal-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 24px;
  width: min(480px, 100%);
  box-shadow: var(--shadow-lg);
  animation: modal-in 0.2s cubic-bezier(0.2, 0.8, 0.2, 1);
}
@keyframes modal-in {
  from {
    opacity: 0;
    transform: translateY(12px) scale(0.98);
  }
}
.modal-card h3 {
  margin: 0 0 16px;
}
.modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  margin-top: 8px;
}

.toast {
  position: fixed;
  bottom: 24px;
  left: 50%;
  transform: translateX(-50%);
  background: var(--text);
  color: var(--bg);
  padding: 12px 20px;
  border-radius: var(--radius);
  box-shadow: var(--shadow-lg);
  z-index: 60;
  font-size: 14px;
  font-weight: 500;
  max-width: min(90vw, 460px);
  animation: toast-in 0.2s ease;
}
.toast.err {
  background: var(--error);
  color: #fff;
}
.toast[hidden] {
  display: none;
}
@keyframes toast-in {
  from {
    opacity: 0;
    transform: translate(-50%, 12px);
  }
}

/* =========================================================================
   Login
   ========================================================================= */
.login-page {
  background: var(--login-grad);
}
.login-wrap {
  min-height: 100vh;
  min-height: 100dvh;
  display: grid;
  place-items: center;
  padding: 24px;
}
.login-card {
  width: min(400px, 100%);
  padding: 34px;
  box-shadow: var(--shadow-lg);
}
.login-brand {
  text-align: center;
  margin-bottom: 24px;
}
.login-brand h1 {
  margin: 8px 0 4px;
  font-size: 25px;
}
.login-brand p {
  margin: 0;
  color: var(--text-2);
  font-size: 14px;
}
.login-brand .brand-logo {
  font-size: 42px;
}
.login-btn {
  width: 100%;
  padding: 12px;
  margin-top: 4px;
}
.login-btn:disabled {
  opacity: 0.7;
  cursor: wait;
}

/* Atribuição */
.assign-select {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 7px 10px;
  font-size: 13px;
  background: var(--surface);
  color: var(--text);
  max-width: 150px;
}

/* =========================================================================
   Responsivo — mobile
   ========================================================================= */
@media (max-width: 820px) {
  .settings-grid {
    grid-template-columns: 1fr;
  }
  .form-row {
    grid-template-columns: 1fr;
  }

  /* cabeçalho da conversa: controles compactos, sem estourar a largura */
  .thread-head .switch-label {
    display: none;
  }
  .status-btn {
    max-width: 130px;
    overflow: hidden;
    text-overflow: ellipsis;
  }
  .status-menu {
    max-width: calc(100vw - 24px);
  }

  /* sidebar vira barra inferior */
  .app {
    grid-template-columns: 1fr;
    grid-template-rows: minmax(0, 1fr) auto;
  }
  .sidebar {
    grid-row: 2;
    flex-direction: row;
    align-items: center;
    padding: 4px 6px;
    gap: 2px;
    border-right: none;
    border-top: 1px solid var(--border);
    overflow-x: auto;
  }
  .brand,
  .sidebar-foot,
  .sidebar-user .me-info,
  .sidebar-user #me-avatar {
    display: none;
  }
  .nav {
    flex-direction: row;
    flex: 1;
    justify-content: space-around;
    gap: 0;
  }
  .nav-item {
    flex-direction: column;
    gap: 3px;
    padding: 7px 6px;
    font-size: 10.5px;
    font-weight: 600;
    border-radius: var(--radius-sm);
    min-width: 56px;
  }
  .nav-item.is-active {
    background: transparent;
    color: var(--primary);
    box-shadow: none;
  }
  .nav-item .ico {
    width: 23px;
    height: 23px;
  }
  .sidebar-user {
    margin: 0;
    border-top: none;
    padding: 4px;
    gap: 2px;
  }

  /* conversas: lista OU thread */
  .convo-layout {
    grid-template-columns: minmax(0, 1fr);
  }
  .thread-pane {
    display: none;
  }
  .convo-layout.showing-thread .convo-list-pane {
    display: none;
  }
  .convo-layout.showing-thread .thread-pane {
    display: flex;
  }
  /* painel toggle (overlay) já tratado no @media (max-width: 1099px) */
  .thread-head {
    gap: 8px;
    padding: 8px 12px;
  }
  .thread-head .back-btn {
    display: grid;
  }
  .thread-actions {
    gap: 8px;
  }
  /* enxuga o cabeçalho no mobile: esconde o botão "Encerrar" (fica no desktop) */
  .thread-actions .ghost-btn {
    display: none;
  }
  .assign-select {
    max-width: 116px;
  }
  .bubble {
    max-width: 84%;
  }
  .view {
    padding: 18px 16px;
  }
}

/* ----- Configurações → WhatsApp: sub-abas, contas Meta, números, alterações ----- */
.wa-subtabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 14px;
}
.wa-subtab {
  border: 1px solid var(--border);
  background: var(--surface);
  color: var(--text-2);
  border-radius: 999px;
  padding: 7px 14px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
}
.wa-subtab:hover {
  color: var(--text);
  border-color: var(--border-strong);
}
.wa-subtab.is-active {
  color: var(--primary);
  border-color: var(--primary);
  background: color-mix(in srgb, var(--primary) 10%, transparent);
}
.wa-subpanel {
  display: none;
}
.wa-subpanel.is-active {
  display: block;
}
#meta-aviso {
  margin-bottom: 14px;
}
.wa-card {
  max-width: 820px;
}
.contas-lista,
.numeros-lista,
.auditoria-lista {
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.conta-card {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px 16px;
  background: var(--surface);
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.conta-card.inativa,
.numero-row.inativa {
  opacity: 0.6;
}
.conta-top {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}
.conta-top strong {
  font-size: 15px;
}
.conta-top .rule-actions {
  margin-left: auto;
  display: flex;
  gap: 6px;
}
.conta-selos {
  display: inline-flex;
  flex-wrap: wrap;
  gap: 6px;
}
.conta-dados .cred-row dd {
  word-break: break-all;
}
.conta-acoes {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.numero-row {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 14px;
  background: var(--surface);
}
.num-cor {
  width: 14px;
  height: 14px;
  border-radius: 50%;
  margin-top: 4px;
  flex-shrink: 0;
}
.num-meta {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 3px;
}
.num-meta small {
  color: var(--text-2);
}
.numero-row .rule-actions {
  display: flex;
  gap: 6px;
}
.auditoria-row {
  display: grid;
  grid-template-columns: 120px 140px 1fr;
  gap: 4px 12px;
  padding: 8px 0;
  border-bottom: 1px solid var(--border);
  font-size: 13px;
}
.auditoria-row .aud-data,
.auditoria-row .aud-quem {
  color: var(--text-2);
}
.auditoria-row .aud-det {
  grid-column: 1 / -1;
  font-size: 12px;
  color: var(--text-2);
  word-break: break-all;
  white-space: pre-wrap;
}
.modal-card.wide {
  width: min(640px, 100%);
  max-height: calc(100vh - 32px);
  overflow-y: auto;
}
@media (max-width: 640px) {
  .auditoria-row {
    grid-template-columns: 1fr;
  }
}

/* ----- Vários números: filtro, selo e fila por número ----- */
.numero-filtro {
  display: flex;
  gap: 6px;
  overflow-x: auto;
  padding: 0 12px 8px;
}
.numero-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  flex-shrink: 0;
  border: 1px solid var(--border);
  background: var(--surface);
  color: var(--text-2);
  border-radius: 999px;
  padding: 4px 10px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
}
.numero-chip.is-active {
  color: var(--primary);
  border-color: var(--primary);
}
.num-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 50%;
}
.numero-selo {
  display: inline-flex;
  align-items: center;
  border: 1px solid transparent;
  border-radius: 999px;
  padding: 1px 8px;
  font-size: 11px;
  font-weight: 700;
  white-space: nowrap;
}
.user-numeros {
  display: flex;
  flex-wrap: wrap;
  gap: 4px 16px;
}

/* ----- Templates: botões, variáveis de envio, janela de 24 h ----- */
.tpl-cat-ajuda {
  display: block;
  margin: -4px 0 10px;
}
.tpl-row .tpl-motivo {
  color: #ef4444;
}
.tpl-row .tpl-corpo {
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 460px;
}
.tpl-botoes {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.tpl-botao-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
}
.tpl-botao-row input {
  flex: 1 1 160px;
  min-width: 0;
}
.wa-buttons {
  display: flex;
  flex-direction: column;
  gap: 4px;
  margin-top: 8px;
  border-top: 1px solid var(--border);
  padding-top: 6px;
}
.wa-button {
  text-align: center;
  color: #0ea5e9;
  font-size: 13px;
  font-weight: 600;
}
.tpl-campos {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-top: 8px;
}
#tpl-send-modal .wa-preview {
  margin: 10px 0;
}
.janela-aviso {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  margin: 0 12px 6px;
  padding: 8px 12px;
  border-radius: var(--radius);
  background: color-mix(in srgb, #f59e0b 14%, transparent);
  border: 1px solid color-mix(in srgb, #f59e0b 40%, transparent);
  font-size: 13px;
}
.janela-aviso[hidden] {
  display: none;
}

/* ----- Assistentes de número ----- */
.assist-escolha,
.assist-acoes {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}
.assist-form {
  margin-top: 14px;
  padding: 14px;
  border: 1px dashed var(--border-strong);
  border-radius: var(--radius);
}
.assist-form h4 {
  margin: 0 0 10px;
}
.assist-manual {
  display: flex;
  flex-direction: column;
  gap: 4px;
  margin: 6px 0 10px;
}
.assist-checklist {
  margin-top: 10px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.assist-item {
  display: grid;
  grid-template-columns: 24px 220px 1fr;
  gap: 6px;
  font-size: 13px;
}
.assist-item small {
  color: var(--text-2);
}
.assist-lista {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin-top: 16px;
}
.assist-card {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.assist-passos {
  list-style: none;
  padding: 0;
  margin: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 6px 14px;
  font-size: 13px;
  color: var(--text-2);
}
.assist-passos .feito {
  color: #22c55e;
  font-weight: 600;
}
.assist-passos .atual {
  color: var(--primary);
  font-weight: 700;
}
.assist-codigo,
.assist-pin {
  width: 200px;
  padding: 6px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
}
@media (max-width: 640px) {
  .assist-item {
    grid-template-columns: 24px 1fr;
  }
  .assist-item small {
    grid-column: 2;
  }
}

/* ----- Painel do cliente: SAC HAO ----- */
.sac-acoes {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}
.sac-item.finalizada {
  opacity: 0.7;
}
.sac-item .sac-frase {
  color: var(--text);
}
.sac-link {
  font-size: 12px;
  font-weight: 600;
  color: var(--primary);
}
#cp-os .cp-label {
  display: block;
  margin: 10px 0 6px;
}

/* ----- Fase 1B: mídia do cliente → anexos da OS ----- */
.bubble .sac-marca {
  margin-top: 4px;
  font-size: 11.5px;
  color: var(--text-2);
}
.bubble .sac-marca.ok {
  color: var(--success);
}
.bubble .sac-marca.err {
  color: var(--danger, #ef4444);
}
#cp-os-conversa:empty {
  display: none;
}
#cp-os-conversa .cp-label {
  display: block;
  margin: 10px 0 6px;
}
.sac-nova-os {
  display: flex;
  gap: 6px;
  align-items: center;
}
.sac-nova-os select {
  flex: 1;
  min-width: 0;
  padding: 5px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
}
.sac-auto {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 6px;
  font-size: 12px;
  color: var(--text-2);
}
.sac-item small.err {
  color: var(--danger, #ef4444);
}

/* ----- URA (menu de atendimento) ----- */
.ura-grid {
  display: grid;
  grid-template-columns: minmax(0, 3fr) minmax(0, 2fr);
  gap: 16px;
  align-items: start;
}
@media (max-width: 980px) {
  .ura-grid {
    grid-template-columns: 1fr;
  }
}
.ura-card {
  padding: 16px 18px;
  margin-bottom: 16px;
}
.ura-card h3 {
  margin: 0 0 10px;
}
.ura-horarios {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin: 6px 0 12px;
}
.ura-dia {
  display: grid;
  grid-template-columns: 130px auto auto auto;
  gap: 8px;
  align-items: center;
}
.ura-dia input[type="time"] {
  padding: 4px 6px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
}
.ura-setor {
  display: grid;
  grid-template-columns: 36px minmax(0, 1fr) auto auto auto;
  gap: 8px;
  align-items: center;
  padding: 6px 0;
  border-bottom: 1px solid var(--border);
}
.ura-setor input[type="text"],
.ura-setor-novo input:not([type="color"]) {
  padding: 5px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  min-width: 0;
}
.ura-setor code,
.ura-fluxo code,
.ura-no code {
  font-size: 11.5px;
  color: var(--text-2);
}
.ura-setor-novo {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr) 36px auto;
  gap: 8px;
  margin-top: 10px;
}
.ura-fluxo {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px 12px;
  margin-bottom: 10px;
}
.ura-fluxo-top {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}
.ura-fluxo-top small {
  color: var(--text-2);
  width: 100%;
}
/* fluxos (11/10/2026): qual fluxo roda em cada canal, criar fluxo, setores permitidos */
.ura-canais,
.ura-novo-fluxo {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px 12px;
  margin-bottom: 12px;
}
.ura-canais h4,
.ura-novo-fluxo h4 {
  margin: 0 0 6px;
  font-size: 14px;
}
.ura-canais-tabela select,
.ura-novo-fluxo input,
.ura-novo-fluxo select {
  width: 100%;
  min-width: 0;
  padding: 6px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font: inherit;
}
.ura-canais .p-tabela-wrap {
  overflow-x: auto;
}
.ura-canais-tabela td:last-child {
  width: 45%;
}
.ura-novo-fluxo {
  display: grid;
  grid-template-columns: minmax(0, 1.4fr) minmax(0, 1.2fr) minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}
.ura-novo-fluxo h4,
.ura-novo-fluxo small {
  grid-column: 1 / -1;
}
.ura-novo-fluxo select[hidden] {
  display: none;
}
.ura-permitidos {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.ura-permitidos-lista {
  display: flex;
  flex-wrap: wrap;
  gap: 4px 14px;
}
.ura-permitidos-lista .field.checkbox {
  margin: 0;
}
@media (max-width: 720px) {
  .ura-novo-fluxo {
    grid-template-columns: minmax(0, 1fr);
  }
  .ura-canais-tabela td:last-child {
    width: auto;
  }
}
.pill-mini {
  font-size: 11px;
  padding: 1px 8px;
  border-radius: 999px;
  background: var(--surface-2);
  color: var(--text-2);
}
.pill-mini.ok {
  color: var(--success);
}
.ura-editor {
  margin-top: 10px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.ura-no {
  border-left: 3px solid var(--border);
  padding: 6px 10px;
  background: var(--surface-2);
  border-radius: var(--radius-sm);
}
.ura-no textarea,
.ura-no input,
.ura-no select,
.ura-json {
  width: 100%;
  padding: 6px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font: inherit;
  box-sizing: border-box;
}
.ura-json {
  font-family: ui-monospace, Menlo, Consolas, monospace;
  font-size: 12px;
}
.ura-no-top {
  display: flex;
  gap: 8px;
  align-items: baseline;
  margin-bottom: 4px;
  flex-wrap: wrap;
}
.ura-no-top small {
  color: var(--text-2);
}
.ura-tipo {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.02em;
  color: var(--primary);
}
.ura-tipo.ura-transferir {
  color: var(--success);
}
.ura-opcoes {
  display: flex;
  flex-direction: column;
  gap: 4px;
  margin-top: 6px;
}
.ura-opcao {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}
.ura-opcao small {
  color: var(--text-2);
  font-size: 11px;
}
#setor-filtro {
  padding-top: 0;
}
.setor-selo {
  font-weight: 600;
}

/* Aba Hist.: histórico de interação por atendimento */
.sac-item .sac-marcos {
  color: var(--text-2);
  font-size: 11px;
}
.hist-bloco {
  margin-top: 8px;
  background: var(--surface-2);
  border-radius: var(--radius-sm);
  padding: 6px 9px;
}
.hist-bloco summary {
  cursor: pointer;
  font-size: 12.5px;
  line-height: 1.4;
  list-style: none;
}
.hist-bloco summary::-webkit-details-marker {
  display: none;
}
.hist-bloco summary::before {
  content: "▸ ";
  color: var(--text-2);
}
.hist-bloco[open] summary::before {
  content: "▾ ";
}
.hist-bloco summary small {
  display: block;
  color: var(--text-2);
  font-size: 11.5px;
  margin: 2px 0 0 14px;
}
.hist-fim {
  color: var(--text-2);
}
.hist-andamento {
  color: var(--success);
  font-weight: 600;
}
.hist-eventos {
  margin: 8px 0 4px;
  border-left: 2px solid var(--border);
  padding-left: 8px;
}
.hist-ev {
  display: grid;
  grid-template-columns: 38px 18px 1fr;
}
.hist-ev.outro-dia {
  grid-template-columns: 76px 18px 1fr;
  gap: 4px;
  align-items: start;
  font-size: 12.5px;
  line-height: 1.4;
  padding: 2px 0;
}
.hist-ev.reconstruido {
  opacity: 0.75;
}
.hist-hora {
  color: var(--text-2);
  font-variant-numeric: tabular-nums;
  font-size: 11.5px;
  padding-top: 1px;
}
.hist-texto small {
  display: block;
  color: var(--text-2);
  font-size: 11px;
}
.hist-msgs {
  display: block;
  color: var(--text-2);
  font-size: 11px;
  margin-top: 4px;
}

/* ===================================================================== */
/* Itens 1–5 (02/10/2026): lista em seções, avisos, presença, chat interno,
   caixa de ferramentas do campo de mensagem, tela Equipe */
/* ===================================================================== */

/* --- topo da lista (09/10/2026): linha compacta (setor, número, "Só minhas") e abas de fila --- */
.lista-barra {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  border-bottom: 1px solid var(--border);
}
.lista-barra[hidden] {
  display: none;
}
.lista-barra-campo {
  flex: 1 1 0;
  min-width: 0;
}
.lista-barra-campo[hidden] {
  display: none;
}
.lista-barra .sm-botao {
  min-height: 32px;
  padding: 4px 8px;
  font-size: 12.5px;
}
.lista-minhas {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  flex-shrink: 0;
  margin-left: auto;
  font-size: 12.5px;
  color: var(--text-2);
  white-space: nowrap;
  cursor: pointer;
}
.lista-minhas input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
}
.lista-minhas-trilho {
  position: relative;
  width: 30px;
  height: 18px;
  border-radius: 999px;
  background: var(--border-strong, var(--border));
  transition: background 0.15s;
}
.lista-minhas-trilho::after {
  content: "";
  position: absolute;
  top: 2px;
  left: 2px;
  width: 14px;
  height: 14px;
  border-radius: 50%;
  background: var(--surface);
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.25);
  transition: transform 0.15s;
}
.lista-minhas input:checked + .lista-minhas-trilho {
  background: var(--primary);
}
.lista-minhas input:checked + .lista-minhas-trilho::after {
  transform: translateX(12px);
}
.lista-minhas input:focus-visible + .lista-minhas-trilho {
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--primary) 25%, transparent);
}
.lista-minhas:has(input:checked) {
  color: var(--text);
  font-weight: 600;
}
.filas-abas {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  border-bottom: 1px solid var(--border);
}
.filas-abas[hidden] {
  display: none;
}
.fila-aba {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 1px;
  min-width: 0;
  padding: 6px 2px 7px;
  border: none;
  border-bottom: 2px solid transparent;
  background: none;
  color: var(--text-2);
  font: inherit;
  font-size: 11.5px;
  cursor: pointer;
}
.fila-aba b {
  font-size: 15px;
  font-weight: 700;
  color: var(--text);
  font-variant-numeric: tabular-nums;
}
.fila-aba span {
  max-width: 100%;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.fila-aba:hover {
  color: var(--text);
  background: var(--surface-2);
}
.fila-aba.alerta b {
  color: var(--error);
}
.fila-aba[aria-selected="true"] {
  color: var(--primary);
  font-weight: 600;
  border-bottom-color: var(--primary);
}
/* menções no sino de avisos */
#alertas-btn {
  position: relative;
}
.sino-selo {
  position: absolute;
  top: -3px;
  right: -3px;
  min-width: 16px;
  height: 16px;
  padding: 0 4px;
  border-radius: 999px;
  background: var(--error);
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  line-height: 16px;
  text-align: center;
  pointer-events: none;
}
.msg-menu .sino-rot {
  margin: 4px 10px 2px;
  font-size: 11px;
  font-weight: 700;
  color: var(--text-2);
  text-transform: uppercase;
  letter-spacing: 0.03em;
}
@media (max-width: 720px) {
  .lista-barra .sm-botao {
    min-height: 40px;
  }
  .fila-aba {
    min-height: 44px;
  }
}

/* --- lista em seções (filas da Suri) --- */
.filas-resumo {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 6px 12px 8px;
  border-bottom: 1px solid var(--border);
}
.filas-resumo:empty {
  display: none;
}
.fila-chip {
  border: 1px solid var(--border);
  background: var(--surface-2);
  color: var(--text);
  border-radius: var(--radius-full);
  padding: 3px 10px;
  font-size: 12px;
  cursor: pointer;
}
.fila-chip b {
  margin-left: 2px;
}
.fila-chip.fila-esperando b {
  color: var(--error);
}
.fila-chip.minhas.is-active {
  background: var(--primary);
  border-color: var(--primary);
  color: var(--on-primary);
}
.fila-chip.mencoes {
  background: var(--warn-bg);
  border-color: var(--warning);
  color: var(--warn-text);
  font-weight: 600;
}
.fila-head {
  position: sticky;
  top: 0;
  z-index: 2;
  display: flex;
  align-items: center;
  gap: 8px;
  width: 100%;
  padding: 7px 16px;
  border: none;
  border-bottom: 1px solid var(--border);
  background: var(--surface-2);
  color: var(--text-2);
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  cursor: pointer;
  text-align: left;
}
.fila-head b {
  background: var(--surface);
  color: var(--text);
  border-radius: var(--radius-full);
  padding: 0 8px;
  font-size: 11.5px;
}
.fila-head .fila-seta {
  margin-left: auto;
}
.fila-head.fila-esperando {
  color: var(--err-text);
}
/* esperando atendente: a linha inteira chama a atenção */
@keyframes precisa-humano {
  0%,
  100% {
    background: var(--surface);
    box-shadow: inset 4px 0 0 var(--error);
  }
  50% {
    background: var(--err-bg);
    box-shadow: inset 4px 0 0 var(--error);
  }
}
.convo-item.precisa-humano {
  animation: precisa-humano 1.6s ease-in-out infinite;
}
.convo-item.precisa-humano.is-active {
  animation: none;
  box-shadow: inset 4px 0 0 var(--error);
}
@media (prefers-reduced-motion: reduce) {
  .convo-item.precisa-humano {
    animation: none;
    background: var(--err-bg);
    box-shadow: inset 4px 0 0 var(--error);
  }
}

/* --- menus flutuantes (rodapé, sino, menções) --- */
.msg-menu.flutuante {
  max-width: min(360px, calc(100vw - 16px));
  max-height: 60vh;
  overflow-y: auto;
}
.msg-menu .mencao-item {
  flex-direction: column;
  align-items: flex-start;
  gap: 2px;
}
.mencao-item small {
  color: var(--text-2);
  font-size: 11.5px;
}
.mencao-item span {
  color: var(--text-2);
  font-size: 12.5px;
  white-space: normal;
}

/* --- presença --- */
.presenca-wrap {
  position: relative;
  display: inline-flex;
  flex-shrink: 0;
}
.presenca-dot {
  position: absolute;
  right: -1px;
  bottom: -1px;
  width: 11px;
  height: 11px;
  border-radius: 50%;
  border: 2px solid var(--surface);
  background: #8696a0;
}
.presenca-dot.online {
  background: var(--success);
}
.presenca-dot.pausa {
  background: var(--warning);
}
.presenca-btn {
  border: none;
  background: none;
  padding: 0;
  color: var(--text-2);
  font-size: 12px;
  cursor: pointer;
  text-align: left;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 100%;
}
.presenca-btn:hover {
  color: var(--text);
}
.presenca-faixa {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  padding: 8px 16px;
  font-size: 13px;
  background: var(--warn-bg);
  color: var(--warn-text);
  border-bottom: 1px solid var(--border);
}
.presenca-faixa[hidden] {
  display: none;
}
.presenca-faixa.offline {
  background: var(--surface-2);
  color: var(--text-2);
}
#alertas-btn.alertas-off {
  opacity: 0.45;
}

/* --- tela Equipe --- */
.equipe-resumo {
  color: var(--text-2);
  font-size: 14px;
}
.equipe-lista {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-width: 1000px;
}
.equipe-row {
  display: grid;
  grid-template-columns: auto minmax(160px, 1.2fr) minmax(160px, 1fr) auto;
  align-items: center;
  gap: 14px;
  padding: 10px 14px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
}
.equipe-row.offline {
  opacity: 0.75;
}
.equipe-meta strong,
.equipe-estado span {
  display: block;
  font-size: 14px;
}
.equipe-meta small,
.equipe-estado small {
  color: var(--text-2);
  font-size: 12px;
}
.equipe-parado {
  color: var(--warn-text);
  font-weight: 600;
}
.equipe-acoes {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
  justify-content: flex-end;
}
.equipe-motivo {
  font-size: 12px;
  padding: 4px 6px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--surface);
  color: var(--text);
}
@media (max-width: 900px) {
  .equipe-row {
    grid-template-columns: auto 1fr;
  }
  .equipe-estado,
  .equipe-acoes {
    grid-column: 1 / -1;
    justify-content: flex-start;
  }
}

/* --- chat interno --- */
/* roxo (11/10/2026): o amarelo é a cor da marca e das mensagens ao cliente — a nota interna
   precisa se distinguir na hora ("só a equipe vê") */
:root {
  --interno: #7c3aed;
  --interno-bg: #f3eeff;
  --interno-txt: #3b2470;
  --interno-borda: #8b5cf6;
}
:root[data-theme="dark"] {
  --interno: #8b5cf6;
  --interno-bg: #241c3d;
  --interno-txt: #e6dcff;
  --interno-borda: #7c5ce0;
}
.bubble.internal {
  align-self: center;
  max-width: 80%;
  background: var(--interno-bg);
  color: var(--interno-txt);
  border: 1px dashed var(--interno-borda);
  box-shadow: none;
}
.interno-head {
  font-size: 11.5px;
  font-weight: 700;
  margin-bottom: 3px;
  opacity: 0.85;
}
.mencao {
  font-weight: 700;
  color: var(--primary);
}
.mencao-aviso {
  padding: 7px 16px;
  font-size: 13px;
  background: var(--warn-bg);
  color: var(--warn-text);
  border-bottom: 1px solid var(--border);
}
.mencao-aviso[hidden] {
  display: none;
}
.note-item {
  position: relative;
}
.note-item.fixada {
  border-left: 3px solid var(--warning);
}
.note-pin {
  float: right;
  font-size: 12px;
}
.note-mencoes {
  display: block;
  margin-top: 3px;
  color: var(--primary);
  font-size: 11.5px;
  font-weight: 600;
}
.note-acoes {
  display: inline-flex;
  gap: 2px;
  flex-shrink: 0;
}
.note-act {
  border: none;
  background: none;
  cursor: pointer;
  font-size: 12px;
  opacity: 0.6;
  padding: 0 3px;
}
.note-act:hover {
  opacity: 1;
}

/* --- caixa de ferramentas do campo de mensagem --- */
.composer-dock {
  position: relative;
}
.modo-envio {
  display: inline-flex;
  flex-shrink: 0;
  align-self: center;
  border: 1px solid var(--border);
  border-radius: var(--radius-full);
  overflow: hidden;
}
.modo-btn {
  border: none;
  background: var(--surface);
  color: var(--text-2);
  font-size: 12px;
  font-weight: 600;
  padding: 6px 10px;
  cursor: pointer;
}
.modo-btn.is-active {
  background: var(--primary);
  color: var(--on-primary);
}
.modo-btn[data-modo="interno"].is-active {
  background: var(--interno);
  color: #fff;
}
.modo-envio.travado .modo-btn[data-modo="cliente"] {
  display: none;
}
.composer.interno textarea,
.composer.interno textarea:focus {
  background: var(--interno-bg);
  color: var(--interno-txt);
  border-color: var(--interno-borda);
  box-shadow: 0 0 0 1px var(--interno-borda);
}
.composer.interno textarea::placeholder {
  color: var(--interno-txt);
  opacity: 0.7;
}
.composer [hidden] {
  display: none !important;
}
.mais-wrap {
  position: relative;
  display: inline-flex;
}
.mais-menu {
  position: absolute;
  bottom: calc(100% + 6px);
  left: 0;
  z-index: 40;
  min-width: 230px;
  padding: 4px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow-lg);
}
.mais-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  width: 100%;
  padding: 8px 12px;
  border: none;
  background: none;
  border-radius: var(--radius-sm);
  color: var(--text);
  font-size: 13.5px;
  cursor: pointer;
  text-align: left;
}
.mais-item:hover {
  background: var(--active);
}
.tool-pop {
  position: absolute;
  left: 12px;
  right: 12px;
  bottom: 100%;
  margin-bottom: 6px;
  z-index: 35;
  max-height: 46vh;
  overflow-y: auto;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  padding: 8px;
}
.tool-pop[hidden] {
  display: none;
}
.tool-titulo {
  font-size: 11.5px;
  font-weight: 700;
  color: var(--text-2);
  padding: 2px 6px 6px;
}
.tool-topo {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-bottom: 6px;
}
.tool-busca {
  flex: 1;
  width: 100%;
  padding: 7px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-2);
  color: var(--text);
  font-size: 13px;
}
.tool-lista {
  display: flex;
  flex-direction: column;
}
.tool-item {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 2px;
  padding: 7px 10px;
  border: none;
  background: none;
  border-radius: var(--radius-sm);
  color: var(--text);
  cursor: pointer;
  text-align: left;
  font-size: 13px;
}
.tool-item:hover,
.tool-item.sel {
  background: var(--active);
}
.tool-item small {
  color: var(--text-2);
  font-size: 12px;
}
.rapida-linha code {
  font-size: 12px;
}
.rapida-tag {
  margin-left: 6px;
  font-size: 10.5px;
  padding: 0 6px;
  border-radius: var(--radius-full);
  background: var(--surface-2);
  color: var(--text-2);
}
.emoji-grade {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(36px, 1fr));
  gap: 2px;
  margin-top: 6px;
}
.emoji-btn {
  border: none;
  background: none;
  font-size: 22px;
  line-height: 1;
  padding: 5px 0;
  border-radius: var(--radius-sm);
  cursor: pointer;
}
.emoji-btn:hover {
  background: var(--active);
}
.gravador {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 16px;
  background: var(--surface);
  border-top: 1px solid var(--border);
}
.gravador[hidden] {
  display: none;
}
.gravador audio {
  flex: 1;
  min-width: 0;
  height: 36px;
}
.grav-ponto {
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: var(--error);
  animation: grav-pisca 1s ease-in-out infinite;
}
@keyframes grav-pisca {
  50% {
    opacity: 0.25;
  }
}
.grav-tempo {
  font-variant-numeric: tabular-nums;
  font-weight: 700;
}
.grav-txt {
  flex: 1;
  color: var(--text-2);
  font-size: 13px;
}

/* --- mensagens rápidas (Configurações e "Minhas mensagens") --- */
.rapida-form {
  display: grid;
  grid-template-columns: minmax(0, 160px) minmax(0, 1fr) minmax(0, 200px);
  gap: 8px;
  margin-bottom: 14px;
}
.rapida-form textarea {
  grid-column: 1 / -1;
}
.rapida-form .primary-btn {
  justify-self: start;
}
.rapida-form input,
.rapida-form select,
.rapida-form textarea,
.rapida-row input,
.rapida-row select,
.rapida-row textarea {
  padding: 7px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font: inherit;
  font-size: 13px;
  /* inputs e selects têm largura mínima intrínseca: sem isto a grade estoura o cartão */
  min-width: 0;
  width: 100%;
  box-sizing: border-box;
}
.rapidas-lista {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.rapida-row {
  display: grid;
  grid-template-columns: minmax(0, 140px) minmax(0, 1fr) minmax(0, 170px) auto;
  min-width: 0;
  gap: 8px;
  align-items: center;
  padding: 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-2);
}
.rapida-row textarea {
  grid-column: 1 / -1;
}
.rapida-row .r-acoes {
  grid-column: 1 / -1;
  display: flex;
  gap: 6px;
  justify-content: flex-end;
}
.r-ativo {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 12px;
  color: var(--text-2);
  white-space: nowrap;
  cursor: pointer;
}
/* a regra de cima (width 100%) pegava também a caixinha: ela ocupava a coluna e o "ativa" saía do cartão */
.rapida-row input[type="checkbox"] {
  width: auto;
  padding: 0;
  margin: 0;
  flex: none;
}
.rapida-row textarea {
  min-height: 64px;
  resize: vertical;
}
.ghost-btn.danger {
  color: var(--error);
}
@media (max-width: 700px) {
  .rapida-form,
  .rapida-row {
    grid-template-columns: 1fr;
  }
  .modo-btn {
    padding: 6px 7px;
  }
}
/* barra de ferramentas numa linha própria; o texto ocupa a largura toda embaixo */
.composer {
  flex-wrap: wrap;
  row-gap: 8px;
  align-items: center;
}
.composer textarea {
  order: 10;
  flex: 1 1 calc(100% - 60px);
}
.composer .send-btn {
  order: 11;
  align-self: flex-end;
}

/* ===================================================================== */
/* Itens 6–12 (02/10/2026): retorno, SLA por fila, motivos, configuração
   do atendimento e o Painel do gestor */
/* ===================================================================== */
.retorno-badge,
.sla-fila {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  font-size: 11px;
  font-weight: 600;
  padding: 1px 7px;
  border-radius: var(--radius-full);
}
.retorno-badge {
  background: var(--warn-bg);
  color: var(--warn-text);
}
.sla-fila {
  background: var(--err-bg);
  color: var(--err-text);
}

/* finalizar: motivo */
.motivos-escolha {
  display: flex;
  flex-direction: column;
  gap: 4px;
  max-height: 50vh;
  overflow-y: auto;
  margin: 6px 0 14px;
}
.motivo-op {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 7px 10px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-size: 14px;
}
.motivo-op:hover {
  background: var(--active);
}

/* Configurações → Atendimento */
.input-inline {
  width: 80px;
  padding: 3px 6px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
}
.pesq-formulario {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  margin: 4px 0 18px;
}
.pesq-formulario .hint {
  margin: 0;
  flex: 1;
}
/* pesquisa por número (12/10/2026) */
.pesq-numeros-bloco {
  margin: 0 0 18px;
}
.pesq-numeros-titulo {
  display: block;
  font-weight: 600;
  margin-bottom: 2px;
}
.pesq-numeros-bloco > .hint {
  margin: 0 0 8px;
}
.pesq-numero {
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 8px 10px;
  margin-bottom: 8px;
}
.pesq-numero-linha {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}
.pesq-numero-nome {
  flex: 1 1 200px;
  min-width: 0;
}
.pesq-numero-nome small {
  color: var(--text-2);
}
.pesq-numero-modo {
  flex: 0 1 280px;
  max-width: 100%;
}
.pesq-numero-textos {
  margin-top: 8px;
}
.pesq-numero-textos textarea {
  width: 100%;
  resize: vertical;
  font-family: inherit;
}
/* tabela de SLA por fila: cartão mais largo que os formulários comuns (6 colunas não cabem em 560 px) */
.form-card.form-card-largo {
  max-width: 820px;
}
.setores-regras {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 12px;
  overflow-x: auto; /* tela média: rola dentro do cartão em vez de vazar */
}
.setor-regra {
  display: grid;
  /* colunas de largura fixa (menos a do setor): cada linha é um grid à parte e todas precisam bater com o cabeçalho */
  grid-template-columns: minmax(140px, 1fr) 100px 100px 72px 64px 76px;
  gap: 8px;
  align-items: center;
  min-width: 560px;
  font-size: 13px;
}
.setor-regra.cab > span {
  line-height: 1.25;
}
.setor-regra [data-sr-salvar] {
  justify-self: stretch;
}
/* rótulo de cada campo: só no celular (no computador vale o cabeçalho da tabela) */
.sr-campo {
  display: flex;
  flex-direction: column;
  gap: 3px;
  min-width: 0;
}
.sr-campo small {
  display: none;
  color: var(--text-2);
  font-size: 11px;
  font-weight: 600;
}
.setor-regra > span:first-child {
  display: flex;
  align-items: center;
  gap: 6px;
  min-width: 0;
}
.setor-regra .num-dot {
  flex: none;
}
.setor-regra input[type="number"] {
  min-width: 0;
}
.setor-regra.cab {
  color: var(--text-2);
  font-size: 11.5px;
  font-weight: 700;
  text-transform: uppercase;
}
.setor-regra input[type="number"] {
  width: 100%;
  padding: 5px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
}
.motivo-novo {
  display: flex;
  gap: 8px;
  margin-bottom: 10px;
}
.motivo-novo input,
.motivo-row .m-nome {
  flex: 1;
  padding: 7px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
}
.motivos-lista {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.motivo-row {
  display: flex;
  flex-wrap: wrap; /* tela estreita: nome, marcações e botões quebram em vez de sair do cartão */
  align-items: center;
  gap: 8px;
}
.motivo-row .m-nome {
  min-width: 0;
}
@media (max-width: 560px) {
  .motivo-row .m-nome {
    flex-basis: 100%;
  }
  .motivo-row {
    padding-bottom: 8px;
    border-bottom: 1px solid var(--border);
  }
}
.motivo-row.inativo {
  opacity: 0.6;
}
@media (max-width: 800px) {
  /* setor em cima; os dois tempos; distribuir, teto e salvar — cada campo com o seu rótulo */
  .setor-regra {
    grid-template-columns: repeat(6, minmax(0, 1fr));
    min-width: 0;
    padding: 10px 0;
    border-bottom: 1px solid var(--border);
  }
  .setor-regra .sr-nome {
    grid-column: 1 / -1;
    font-weight: 600;
  }
  .setor-regra .sr-campo:nth-of-type(1) {
    grid-column: 1 / 4;
  }
  .setor-regra .sr-campo:nth-of-type(2) {
    grid-column: 4 / 7;
  }
  .setor-regra .sr-campo:nth-of-type(3) {
    grid-column: 1 / 3;
  }
  .setor-regra .sr-campo:nth-of-type(4) {
    grid-column: 3 / 5;
  }
  .setor-regra [data-sr-salvar] {
    grid-column: 5 / 7;
  }
  .sr-campo small {
    display: block;
  }
  .setor-regra [data-sr-salvar] {
    align-self: end;
  }
  .setor-regra.cab {
    display: none;
  }
}

/* Painel do gestor */
.painel-head {
  flex-wrap: wrap;
}
.painel-periodo {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
}
.painel-periodo[hidden] {
  display: none;
}
.painel-periodo .fila-chip.is-active {
  background: var(--primary);
  border-color: var(--primary);
  color: var(--on-primary);
}
.painel-periodo input[type="date"] {
  padding: 3px 6px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font-size: 12px;
}
.p-tiles {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(165px, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}
.p-tile {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 14px 16px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
}
.p-tile-num {
  font-size: 26px;
  font-weight: 700;
  color: var(--primary);
  letter-spacing: -0.02em;
}
.p-tile.alerta .p-tile-num {
  color: var(--error);
}
.p-tile-rot {
  font-size: 13px;
  color: var(--text);
}
.p-tile small {
  font-size: 11.5px;
  color: var(--text-2);
}
.p-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}
.p-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px 16px;
  min-width: 0;
}
.p-card.p-largo {
  grid-column: 1 / -1;
}
.p-card h3 {
  margin: 0 0 10px;
  font-size: 15px;
}
.p-card h3 small {
  color: var(--text-2);
  font-weight: 400;
  font-size: 12px;
  margin-left: 6px;
}
.p-tabela {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}
.p-tabela th {
  text-align: left;
  color: var(--text-2);
  font-weight: 600;
  font-size: 11.5px;
  text-transform: uppercase;
  padding: 6px 8px;
  border-bottom: 1px solid var(--border);
}
.p-tabela td {
  padding: 7px 8px;
  border-bottom: 1px solid var(--border);
  white-space: nowrap;
}
.p-card {
  overflow-x: auto;
}
.p-num {
  border: none;
  background: var(--surface-2);
  color: var(--text);
  font-weight: 700;
  border-radius: var(--radius-sm);
  padding: 3px 10px;
  cursor: pointer;
  min-width: 36px;
}
.p-num:hover {
  background: var(--active);
}
.p-num.alerta {
  background: var(--err-bg);
  color: var(--err-text);
}
.p-colunas {
  display: flex;
  align-items: flex-end;
  gap: 3px;
  height: 150px;
  padding-top: 16px;
}
.p-col {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: flex-end;
  height: 100%;
  min-width: 0;
}
.p-col-barra {
  width: 100%;
  max-width: 26px;
  background: linear-gradient(180deg, var(--accent), var(--primary));
  border-radius: 4px 4px 0 0;
  min-height: 1px;
}
.p-col-num {
  font-size: 10px;
  color: var(--text-2);
}
.p-col-rot {
  font-size: 9.5px;
  color: var(--text-2);
  margin-top: 3px;
  white-space: nowrap;
}
.p-bar {
  cursor: default;
  grid-template-columns: minmax(110px, 200px) minmax(0, 1fr) 40px;
}
.p-sub {
  margin: 8px 0 0;
  font-size: 12.5px;
}
.p-insights {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}
.p-insights h4 {
  margin: 0 0 6px;
  font-size: 13.5px;
}
.p-insight {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 6px;
  font-size: 13px;
}
.p-insight small {
  display: block;
  color: var(--text-2);
  font-size: 12px;
  white-space: normal;
}
.p-link {
  border: none;
  background: none;
  padding: 0;
  color: var(--primary);
  font-weight: 600;
  cursor: pointer;
  font-size: 13px;
}
.p-link:hover {
  text-decoration: underline;
}
.p-ia {
  margin-top: 12px;
  border-top: 1px solid var(--border);
  padding-top: 10px;
}
.p-ia-texto .ai-text {
  margin-top: 8px;
  font-size: 13.5px;
  line-height: 1.5;
}
@media (max-width: 900px) {
  .p-grid,
  .p-insights {
    grid-template-columns: 1fr;
  }
}
.stats-grid[hidden],
.painel[hidden] {
  display: none;
}

/* ===================================================================== */
/* Dashboard do dia (09/10/2026): visão do dia e tendências no Painel     */
/* (dashboard.js). As cores vêm de tokens --dz-*; o visual novo os troca. */
/* ===================================================================== */
:root {
  /* no tema escuro antigo --accent = --primary: por isso "equipe" e "espera" têm cor própria */
  --dz-calor: var(--primary);
  --dz-rec: var(--primary);
  --dz-equipe: var(--warning);
  --dz-robo: var(--text-2);
  --dz-espera: #3b82f6;
  --dz-atend: var(--primary);
}
.painel-sub {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
  margin: 16px 0 8px;
}
.painel-sub[hidden],
.dz-visao[hidden],
.dz-tendencias[hidden] {
  display: none;
}
.painel-sub-rot {
  font-size: 12px;
  font-weight: 700;
  color: var(--text-2);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.dz-visao,
.dz-tendencias {
  margin-bottom: 14px;
}
.dz-tendencias {
  margin-top: 14px;
}
.dz-h {
  margin: 0 0 10px;
  font-size: 15px;
}
/* menu Campanhas (11/10/2026): título de cada parte (Públicos, Disparo) */
.dz-h.camp-sec {
  margin-top: 22px;
}
.dz-h small {
  color: var(--text-2);
  font-weight: 400;
  font-size: 12px;
  margin-left: 6px;
}
.dz-tiles {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: 10px;
}
.dz-tile .p-tile-num {
  display: flex;
  align-items: baseline;
  gap: 4px;
  flex-wrap: wrap;
}
.dz-unid {
  font-size: 13px;
  font-weight: 700;
  color: var(--text-2);
}
.dz-linha {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
  margin-top: 4px;
}
.dz-linha small {
  font-size: 11.5px;
  color: var(--text-2);
}
.dz-delta {
  display: inline-flex;
  align-items: center;
  font-size: 11.5px;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: 999px;
  font-variant-numeric: tabular-nums;
  white-space: nowrap;
}
.dz-delta.bom {
  color: var(--ok-text);
  background: var(--ok-bg);
}
.dz-delta.ruim {
  color: var(--err-text);
  background: var(--err-bg);
}
.dz-delta.neutro {
  color: var(--text-2);
  background: var(--surface-2);
}
.dz-skel {
  height: 88px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: linear-gradient(90deg, var(--surface-2), var(--surface), var(--surface-2));
  background-size: 200% 100%;
  animation: dz-pulse 1.2s linear infinite;
}
@keyframes dz-pulse {
  from {
    background-position: 200% 0;
  }
  to {
    background-position: -200% 0;
  }
}
.dz-gerado {
  display: block;
  margin-top: 8px;
  font-size: 11.5px;
  color: var(--text-2);
}
.dz-equipe,
.dz-contas {
  margin-top: 10px;
}
.dz-equipe summary,
.dz-contas summary {
  cursor: pointer;
  font-size: 13px;
  font-weight: 600;
  color: var(--text-2);
}
.dz-contas .p-tabela,
.dz-equipe .p-tabela {
  margin-top: 8px;
}
/* mapa de calor dia da semana × hora */
.dz-scroll {
  overflow-x: auto;
}
.dz-calor {
  display: grid;
  grid-template-columns: 36px repeat(24, minmax(16px, 1fr));
  gap: 2px;
  min-width: 560px;
  align-items: center;
}
.dz-calor-h {
  font-size: 10px;
  color: var(--text-2);
}
.dz-calor-d {
  font-size: 11px;
  color: var(--text-2);
  position: sticky;
  left: 0;
  background: var(--surface);
}
.dz-calor-c {
  aspect-ratio: 1;
  min-height: 10px;
  border-radius: 3px;
  background: color-mix(in srgb, var(--dz-calor) calc(var(--i, 0) * 100%), var(--surface-2));
}
.dz-calor-legenda {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
  font-size: 11px;
  color: var(--text-2);
  margin-top: 6px;
}
.dz-calor-legenda i {
  width: 80px;
  height: 8px;
  border-radius: 4px;
  background: linear-gradient(90deg, var(--surface-2), var(--dz-calor));
}
.dz-legenda {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
  font-size: 11.5px;
  color: var(--text-2);
  margin-bottom: 8px;
}
.dz-legenda span {
  display: inline-flex;
  align-items: center;
  gap: 5px;
}
.dz-legenda i {
  width: 10px;
  height: 10px;
  border-radius: 3px;
  display: inline-block;
}
.dz-legenda i.robo,
.dz-seg.robo,
.dz-msg-col i.robo {
  background: var(--dz-robo);
}
.dz-legenda i.espera,
.dz-seg.espera {
  background: var(--dz-espera);
}
.dz-legenda i.atend,
.dz-seg.atend {
  background: var(--dz-atend);
}
.dz-legenda i.rec,
.dz-msg-col.rec {
  background: var(--dz-rec);
}
.dz-legenda i.equipe,
.dz-msg-col i.equipe {
  background: var(--dz-equipe);
}
/* tempo por etapa: uma barra empilhada por dia */
.dz-etapas {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.dz-etapa {
  display: grid;
  grid-template-columns: 72px minmax(0, 1fr) 56px;
  align-items: center;
  gap: 8px;
  font-size: 12px;
}
.dz-etapa-dia {
  color: var(--text-2);
  white-space: nowrap;
}
.dz-etapa-track {
  display: flex;
  height: 14px;
  border-radius: 4px;
  background: var(--surface-2);
  overflow: hidden;
}
.dz-seg {
  display: block;
  height: 100%;
  min-width: 0;
}
.dz-etapa-total {
  text-align: right;
  font-variant-numeric: tabular-nums;
  font-weight: 600;
}
/* mensagens por dia: colunas pareadas (recebidas × enviadas empilhadas) */
.dz-msgs {
  display: flex;
  align-items: flex-end;
  gap: 6px;
  height: 170px;
  padding-top: 16px;
}
.dz-msg-dia {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: flex-end;
  height: 100%;
  min-width: 0;
}
.dz-msg-par {
  display: flex;
  align-items: flex-end;
  justify-content: center;
  gap: 3px;
  width: 100%;
  height: 100%;
}
.dz-msg-col {
  position: relative;
  width: 45%;
  max-width: 22px;
  min-height: 2px;
  border-radius: 4px 4px 0 0;
  display: flex;
  flex-direction: column;
  justify-content: flex-end;
}
.dz-msg-col i {
  display: block;
  width: 100%;
}
.dz-msg-col i.equipe {
  border-radius: 4px 4px 0 0;
}
.dz-msg-col b {
  position: absolute;
  top: -14px;
  left: -6px;
  right: -6px;
  text-align: center;
  font-size: 10px;
  font-weight: 600;
  color: var(--text-2);
}
.dz-msg-dia .p-col-rot {
  margin-top: 4px;
}
/* mini-barras dos cartões de relatório no Início */
.dz-mini {
  display: flex;
  flex-direction: column;
  gap: 3px;
}
.dz-mini-linha {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 70px auto;
  align-items: center;
  gap: 6px;
  font-size: 11.5px;
  color: var(--text-2);
}
.dz-mini-linha span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.dz-mini-linha i {
  display: block;
  height: 6px;
  border-radius: 3px;
  background: linear-gradient(90deg, var(--dz-atend) var(--w, 0%), var(--surface-2) var(--w, 0%));
}
.dz-mini-linha em {
  font-style: normal;
  font-weight: 600;
  color: var(--text);
  font-variant-numeric: tabular-nums;
  text-align: right;
}
@media (max-width: 720px) {
  .dz-tiles {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .dz-etapa {
    grid-template-columns: minmax(0, 1fr) 56px;
  }
  .dz-etapa-dia {
    grid-column: 1 / -1;
  }
}

/* ===================================================================== */
/* Item 13 (02/10/2026): etiquetas manuais e busca nas mensagens          */
/* ===================================================================== */
.search-wrap {
  display: flex;
  gap: 8px;
  align-items: center;
}
.search-wrap .search-input {
  flex: 1;
  min-width: 0;
}
.busca-msgs-btn {
  flex-shrink: 0;
  border: 1px solid var(--border);
  background: var(--surface);
  color: var(--text-2);
  border-radius: var(--radius-full);
  padding: 7px 10px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
}
.busca-msgs-btn:hover {
  color: var(--text);
}
.busca-msgs-btn.is-active {
  color: var(--on-primary);
  background: var(--primary);
  border-color: var(--primary);
}

/* ===================================================================== */
/* Filtros da lista de conversas (09/10/2026) — botão, painel e faixa     */
/* Só tokens: vale no visual antigo e no novo (html.vn) e nos dois temas. */
/* ===================================================================== */
.search-wrap {
  flex-wrap: wrap; /* lista estreita: a busca desce para a linha de cima dos botões */
}
.search-wrap .search-input {
  flex: 1 1 140px;
}
.filtros-btn {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}
.filtros-btn.tem-filtro:not(.is-active) {
  color: var(--primary);
  border-color: var(--primary);
}
.filtros-selo {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: var(--radius-full);
  background: var(--primary);
  color: var(--on-primary);
  font-size: 11px;
  font-weight: 700;
  line-height: 1;
}
.filtros-btn.is-active .filtros-selo {
  background: var(--on-primary);
  color: var(--primary);
}
.filtros-selo[hidden] {
  display: none;
}

/* ===================================================================== */
/* Seletor de filtro (09/10/2026) — seletor-multi.js, no estilo ChatGuru  */
/* ===================================================================== */
.sm {
  position: relative;
  min-width: 0;
}
.sm-botao {
  display: flex;
  align-items: center;
  gap: 6px;
  width: 100%;
  min-height: 36px;
  padding: 6px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text-2);
  font: inherit;
  font-size: 13px;
  text-align: left;
  cursor: pointer;
}
.sm-botao:hover {
  border-color: var(--border-strong, var(--border));
}
.sm-botao:focus-visible,
.sm.sm-aberto .sm-botao {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--primary) 18%, transparent);
}
.sm.tem-valor .sm-botao {
  color: var(--text);
  font-weight: 600;
  border-color: color-mix(in srgb, var(--primary) 55%, var(--border));
}
.sm-texto {
  flex: 1;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.sm-seta {
  flex-shrink: 0;
  width: 16px;
  height: 16px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
  transition: transform 0.15s;
}
.sm.sm-aberto .sm-seta {
  transform: rotate(180deg);
}
.sm-painel {
  display: none;
}
.sm-painel.sm-painel-aberto {
  position: fixed;
  z-index: 1200;
  display: flex;
  flex-direction: column;
  min-height: 0;
  padding: 6px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--surface);
  color: var(--text);
  box-shadow: 0 12px 32px rgba(0, 0, 0, 0.18);
}
.sm-busca {
  flex-shrink: 0;
  margin: 2px 2px 6px;
  padding: 7px 9px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-2);
  color: var(--text);
  font: inherit;
  font-size: 13px;
}
.sm-busca:focus {
  outline: none;
  border-color: var(--primary);
}
.sm-lista {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
}
.sm-op {
  display: flex;
  align-items: center;
  gap: 8px;
  min-height: 34px;
  padding: 6px 8px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  cursor: pointer;
}
.sm-op[hidden] {
  display: none;
}
.sm-op:hover {
  background: var(--surface-hover, var(--surface-2));
}
.sm-op input {
  flex-shrink: 0;
  width: 16px;
  height: 16px;
  margin: 0;
  accent-color: var(--primary);
}
.sm-op:has(input:checked) {
  font-weight: 600;
}
.sm-rot {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.sm-orfao .sm-rot {
  font-style: italic;
  color: var(--text-2);
}
.sm-vazio {
  margin: 8px;
  font-size: 12.5px;
  color: var(--text-2);
}
.sm-acoes {
  display: flex;
  justify-content: space-between;
  gap: 6px;
  flex-shrink: 0;
  margin-top: 6px;
  padding-top: 6px;
  border-top: 1px solid var(--border);
}
.sm-limpar,
.sm-ok {
  min-height: 32px;
  padding: 4px 12px;
  border-radius: var(--radius-sm);
  font: inherit;
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
}
.sm-limpar {
  border: none;
  background: transparent;
  color: var(--text-2);
}
.sm-limpar:hover {
  color: var(--text);
  text-decoration: underline;
}
.sm-ok {
  border: 1px solid var(--primary);
  background: var(--primary);
  color: var(--on-primary);
}
@media (max-width: 720px) {
  .sm-botao,
  .sm-op,
  .sm-limpar,
  .sm-ok {
    min-height: 44px;
  }
}

.filtros-painel {
  flex-shrink: 0;
  max-height: 55vh;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 10px 12px 12px;
  border-bottom: 1px solid var(--border);
  background: var(--surface-2);
}
.filtros-painel[hidden] {
  display: none;
}
.ftr-grade {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px 14px;
}
.ftr-campo {
  min-width: 0;
}
.ftr-campo-largo {
  grid-column: 1 / -1;
}
.ftr-rotulo {
  display: block;
  margin-bottom: 4px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.02em;
  text-transform: uppercase;
  color: var(--text-2);
}
.ftr-opcoes {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
}
/* seletor de filtro ocupa a largura da coluna (como os campos do ChatGuru) */
.ftr-opcoes > .sm,
.ftr-opcoes > .ftr-select {
  flex: 1 1 100%;
}
.ftr-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  min-height: 32px;
  max-width: 100%;
  padding: 4px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-full);
  background: var(--surface);
  color: var(--text-2);
  font-size: 12px;
  font-weight: 600;
  line-height: 1.2;
  cursor: pointer;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  transition: border-color 0.15s, color 0.15s, background 0.15s;
}
.ftr-chip:hover {
  color: var(--text);
  border-color: var(--border-strong);
}
.ftr-chip.is-active {
  color: var(--on-primary);
  background: var(--primary);
  border-color: var(--primary);
}
.ftr-chip.is-active .num-dot {
  box-shadow: 0 0 0 1px var(--on-primary);
}
/* etiqueta excluída: riscada e com ✕ */
.ftr-chip.is-excluir {
  color: var(--err-text);
  background: var(--err-bg);
  border-color: var(--error);
  text-decoration: line-through;
}
.ftr-chip.is-excluir b {
  text-decoration: none;
  font-weight: 700;
}
.ftr-modo {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-left: 4px;
  padding-left: 8px;
  border-left: 1px solid var(--border);
  font-size: 12px;
  color: var(--text-2);
}
.ftr-select,
.ftr-input {
  min-height: 32px;
  max-width: 100%;
  padding: 5px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font-size: 12.5px;
}
.ftr-select {
  width: 100%;
}
.ftr-select:focus,
.ftr-input:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--primary) 18%, transparent);
}
.ftr-minutos,
.ftr-datas {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  max-width: 100%;
  font-size: 12px;
  color: var(--text-2);
}
.ftr-minutos .ftr-input {
  width: 90px;
}
.ftr-datas {
  flex-wrap: wrap;
}
.ftr-datas .ftr-input {
  width: 138px;
}
.ftr-rodape {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 12px;
  padding-top: 10px;
  border-top: 1px solid var(--border);
}
.ftr-rodape .ghost-btn.sm {
  padding: 6px 12px;
  font-size: 13px;
}
.ftr-fechar {
  margin-left: auto;
}
.ftr-salvos {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}
.ftr-salvos:empty {
  display: none;
}
.ftr-salvo {
  display: inline-flex;
  align-items: stretch;
  max-width: 100%;
}
.ftr-salvo .ftr-chip {
  color: var(--text);
}
.ftr-salvo.pronto .ftr-chip {
  color: var(--warn-text);
  background: var(--warn-bg);
  border-color: var(--warning);
}
.ftr-salvo-apagar {
  min-width: 32px;
  margin-left: -1px;
  padding: 0 8px;
  border: 1px solid var(--border);
  border-radius: 0 var(--radius-full) var(--radius-full) 0;
  background: var(--surface);
  color: var(--text-2);
  font-size: 12px;
  cursor: pointer;
}
.ftr-salvo:has(.ftr-salvo-apagar) .ftr-chip {
  border-radius: var(--radius-full) 0 0 var(--radius-full);
}
.ftr-salvo-apagar:hover {
  color: var(--err-text);
  background: var(--err-bg);
  border-color: var(--error);
}

/* faixa de resumo (acima da lista): um chip por critério, ✕ tira só ele */
.filtros-faixa {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
  padding: 6px 12px 8px;
  border-bottom: 1px solid var(--border);
  background: var(--surface);
}
.filtros-faixa[hidden] {
  display: none;
}
.ftr-faixa-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  min-height: 28px;
  max-width: 100%;
  padding: 3px 8px 3px 10px;
  border: 1px solid var(--primary);
  border-radius: var(--radius-full);
  background: color-mix(in srgb, var(--primary) 12%, var(--surface));
  color: var(--text);
  font-size: 12px;
  cursor: pointer;
}
.ftr-faixa-chip span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.ftr-faixa-chip b {
  color: var(--text-2);
  font-weight: 700;
}
.ftr-faixa-chip:hover b {
  color: var(--err-text);
}
.ftr-faixa-limpar {
  min-height: 28px;
  padding: 3px 8px;
  border: none;
  background: transparent;
  color: var(--text-2);
  font-size: 12px;
  text-decoration: underline;
  cursor: pointer;
}
.ftr-faixa-limpar:hover {
  color: var(--text);
}
.ftr-nota {
  font-size: 11px;
  color: var(--text-2);
  font-style: italic;
}

@media (max-width: 720px) {
  .ftr-grade {
    grid-template-columns: minmax(0, 1fr);
  }
  .filtros-painel {
    max-height: 60vh;
  }
  /* alvos de toque ≥ 44 px */
  .ftr-chip,
  .ftr-select,
  .ftr-input,
  .ftr-salvo-apagar,
  .ftr-rodape .ghost-btn.sm,
  .filtros-btn,
  .busca-msgs-btn {
    min-height: 44px;
  }
  .ftr-faixa-chip,
  .ftr-faixa-limpar {
    min-height: 44px;
  }
}
.busca-msgs {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 0;
}
.busca-msgs[hidden] {
  display: none;
}
.busca-filtros {
  display: flex;
  gap: 6px;
  padding: 8px 12px;
  border-bottom: 1px solid var(--border);
  flex-wrap: wrap;
}
.busca-filtros select {
  flex: 1 1 100px;
  min-width: 0;
  padding: 5px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font-size: 12.5px;
}
.busca-resultados {
  overflow-y: auto;
  flex: 1;
  padding: 6px 0;
}
.busca-resultados > .hint {
  padding: 4px 14px;
  margin: 4px 0;
}
.busca-item {
  display: flex;
  flex-direction: column;
  gap: 4px;
  width: 100%;
  text-align: left;
  border: none;
  border-bottom: 1px solid var(--border);
  background: none;
  padding: 10px 14px;
  cursor: pointer;
  color: var(--text);
  font: inherit;
}
.busca-item:hover {
  background: var(--surface-hover);
}
.busca-item.interna {
  background: color-mix(in srgb, #facc15 9%, transparent);
}
.busca-topo {
  display: flex;
  align-items: center;
  gap: 8px;
  min-width: 0;
}
.busca-topo strong {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.busca-topo small {
  margin-left: auto;
  color: var(--text-2);
  font-size: 11px;
  flex-shrink: 0;
}
.busca-topo .setor-selo {
  font-size: 10.5px;
  font-weight: 700;
  white-space: nowrap;
}
.busca-trecho {
  font-size: 13px;
  color: var(--text-2);
  line-height: 1.4;
  overflow-wrap: anywhere;
}
.busca-trecho em {
  font-style: normal;
  font-weight: 600;
  color: var(--text);
}
.busca-trecho mark {
  background: color-mix(in srgb, var(--accent) 35%, transparent);
  color: inherit;
  border-radius: 3px;
  padding: 0 1px;
}

/* chips de etiqueta (a cor vem em --etq, sempre hex validado) */
.etq-chip {
  --etq: #64748b;
  display: inline-flex;
  align-items: center;
  gap: 3px;
  font-size: 10.5px;
  font-weight: 700;
  line-height: 1.6;
  padding: 1px 8px;
  border-radius: var(--radius-full);
  color: var(--etq);
  background: color-mix(in srgb, var(--etq) 14%, transparent);
  border: 1px solid color-mix(in srgb, var(--etq) 35%, transparent);
  white-space: nowrap;
  max-width: 160px;
  overflow: hidden;
  text-overflow: ellipsis;
}
.etq-chip.etq-mais {
  color: var(--text-2);
  background: var(--surface-2);
  border-color: var(--border);
}
.etq-tirar {
  border: none;
  background: none;
  color: inherit;
  cursor: pointer;
  font-size: 13px;
  line-height: 1;
  padding: 0 0 0 2px;
  opacity: 0.7;
}
.etq-tirar:hover {
  opacity: 1;
}
.thread-etiquetas {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
  padding: 6px 16px;
  border-bottom: 1px solid var(--border);
  background: var(--surface);
}
.thread-etiquetas[hidden] {
  display: none;
}
.etq-add {
  border: 1px dashed var(--border-strong);
  background: none;
  color: var(--text-2);
  border-radius: var(--radius-full);
  padding: 1px 10px;
  font-size: 11.5px;
  cursor: pointer;
}
.etq-add:hover {
  color: var(--primary);
  border-color: var(--primary);
}
.etq-pop {
  position: fixed;
  z-index: 60;
  width: 260px;
  max-height: 270px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding: 8px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow-md);
}
.etq-busca {
  width: 100%;
  padding: 6px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-2);
  color: var(--text);
}
.etq-opcoes {
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.etq-op {
  border: none;
  background: none;
  text-align: left;
  padding: 5px 6px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  color: var(--text);
  font: inherit;
  font-size: 13px;
}
.etq-op:hover {
  background: var(--active);
}
.etq-criar {
  color: var(--primary);
  font-weight: 600;
}
.etq-opcoes .hint {
  margin: 4px;
}

/* Configurações → Etiquetas */
.etiqueta-form {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-bottom: 12px;
}
.etiqueta-form input[type="text"] {
  flex: 1;
  padding: 7px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
}
.etiquetas-lista {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.etiqueta-row {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.etiqueta-row.inativa {
  opacity: 0.6;
}
.etiqueta-row .etq-nome {
  flex: 1 1 160px;
  padding: 6px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
}
.etiqueta-row .etq-uso {
  font-size: 12px;
  color: var(--text-2);
  white-space: nowrap;
}
.etiqueta-row .etq-ativo {
  margin: 0;
}

/* ===================================================================== */
/* Item 15 (02/10/2026): Supervisor, chaves, Meus setores, nota          */
/* ===================================================================== */
.role-tag.supervisor {
  color: #7c3aed;
  background: color-mix(in srgb, #8b5cf6 16%, transparent);
}
.user-chaves {
  font-size: 11.5px;
  color: var(--text-2);
  margin-right: 8px;
}
.user-chaves-lista {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 2px 12px;
}
@media (max-width: 560px) {
  .user-chaves-lista {
    grid-template-columns: 1fr;
  }
}
.nota-transf {
  width: 100%;
  padding: 8px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font: inherit;
  resize: vertical;
}
.nota-transf-conta {
  display: block;
  text-align: right;
  color: var(--text-2);
  font-size: 11px;
  margin: 2px 0 8px;
}
.meus-setores {
  margin-top: 22px;
}
.meus-setores[hidden] {
  display: none;
}
.meus-setores-lista {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(420px, 1fr));
  gap: 12px;
}
@media (max-width: 520px) {
  .meus-setores-lista {
    grid-template-columns: 1fr;
  }
}
.ms-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  min-width: 0;
}
.ms-topo {
  display: flex;
  align-items: center;
  gap: 8px;
}
.ms-topo .pill-mini {
  margin-left: auto;
}
.ms-linha {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 14px;
  font-size: 12.5px;
  color: var(--text-2);
  align-items: center;
}
.ms-linha label {
  display: flex;
  align-items: center;
  gap: 6px;
}
.ms-linha input[type="number"] {
  width: 80px;
  padding: 4px 6px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
}
.ms-linha .field.checkbox {
  margin: 0;
}
.ms-horario {
  display: flex;
  flex-direction: column;
  gap: 2px;
  font-size: 13px;
}
.ms-horario .field.checkbox {
  margin: 0;
}
.ms-horario small {
  color: var(--text-2);
}
.ms-grade {
  display: flex;
  flex-direction: column;
  gap: 4px;
  padding: 6px 0 0 22px;
}
.ms-grade[hidden] {
  display: none;
}
.ms-dia {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12.5px;
}
.ms-dia .field.checkbox {
  margin: 0;
  width: 64px;
}
.ms-dia input[type="time"] {
  padding: 3px 6px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
}
.ms-ausencia {
  display: flex;
  flex-direction: column;
  gap: 4px;
  font-size: 13px;
}
.ms-ausencia small {
  color: var(--text-2);
}
.ms-ausencia textarea {
  padding: 7px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font: inherit;
  resize: vertical;
}

/* ===================================================================== */
/* Item 16 (02/10/2026): relatórios e caixas de e-mail                   */
/* ===================================================================== */
.rel-filtros {
  display: flex;
  flex-wrap: wrap;
  gap: 10px 16px;
  align-items: center;
  margin-bottom: 12px;
  font-size: 13px;
  color: var(--text-2);
}
.rel-filtros label {
  display: flex;
  align-items: center;
  gap: 6px;
}
.rel-filtros input,
.rel-filtros select,
.rel-ag-form input,
.rel-ag-form select {
  padding: 6px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font: inherit;
  font-size: 13px;
}
.rel-tipos {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: 10px;
  margin-bottom: 16px;
}
.rel-card {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 12px 14px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
}
.rel-card div {
  display: flex;
  flex-direction: column;
  min-width: 0;
}
.rel-card small {
  color: var(--text-2);
  font-size: 11.5px;
}
.rel-ag-form {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 12px;
}

/* ===================================================================== */
/* Construtor de relatórios (09/10/2026) — relatorios-construtor.js       */
/* ===================================================================== */
.rc-salvos,
.rc-construtor,
.rel-prontos,
.rc-resultado {
  margin-bottom: 14px;
}
.rc-salvos > summary,
.rc-construtor > summary,
.rel-prontos > summary {
  cursor: pointer;
  list-style-position: inside;
}
.rc-salvos > summary small,
.rc-construtor > summary small,
.rel-prontos > summary small {
  color: var(--text-2);
  font-weight: 400;
  margin-left: 6px;
}
.rc-salvos[open] > summary,
.rc-construtor[open] > summary,
.rel-prontos[open] > summary {
  margin-bottom: 12px;
}
.rel-prontos[hidden],
.rc-resultado[hidden],
#rc-corpo[hidden] {
  display: none;
}
.rc-secao {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 12px;
}
.rc-rotulo {
  font-size: 12px;
  font-weight: 700;
  color: var(--text-2);
  text-transform: uppercase;
  letter-spacing: 0.03em;
}
.rc-rotulo .field-note {
  text-transform: none;
  letter-spacing: 0;
  font-weight: 400;
}
.rc-datas {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 13px;
  color: var(--text-2);
}
.rc-datas input {
  padding: 6px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font: inherit;
  font-size: 13px;
}
/* grade de campos (um seletor por filtro, no estilo ChatGuru) */
.rc-grade {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(210px, 1fr));
  gap: 12px 14px;
  margin-bottom: 12px;
}
.rc-grade-topo {
  padding-bottom: 12px;
  border-bottom: 1px solid var(--border);
}
.rc-campo {
  display: flex;
  flex-direction: column;
  gap: 5px;
  min-width: 0;
}
.rc-campo[hidden] {
  display: none;
}
.rc-campo-metricas {
  grid-column: span 2;
}
.rc-campo .rc-rotulo {
  font-size: 11px;
}
.rc-select {
  min-height: 36px;
  font-size: 13px;
}
.rc-datas .ftr-input {
  min-height: 36px;
  flex: 1 1 0;
  min-width: 0;
}
.rc-sub {
  margin: 0 0 8px;
  font-size: 12px;
  font-weight: 700;
  color: var(--text-2);
  text-transform: uppercase;
  letter-spacing: 0.03em;
}
.rc-sub .field-note {
  text-transform: none;
  letter-spacing: 0;
  font-weight: 400;
}
.rc-check {
  display: flex;
  align-items: center;
  gap: 8px;
  min-height: 36px;
  font-size: 13px;
  cursor: pointer;
}
.rc-check input {
  accent-color: var(--primary);
}
@media (max-width: 560px) {
  .rc-campo-metricas {
    grid-column: auto;
  }
}
#rc-editando b {
  color: var(--text);
}
.rc-badges {
  display: inline-flex;
  gap: 4px;
  flex-wrap: wrap;
}
.rc-salvo-invalido {
  opacity: 0.75;
}
.cf-chip.rc-orfao {
  border-style: dashed;
}
.rc-res-cab {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  flex-wrap: wrap;
  margin-bottom: 12px;
}
.rc-res-cab h3 {
  margin: 0 0 4px;
  font-size: 16px;
}
.rc-res-cab h3:focus {
  outline: none;
}
.rc-res-resumo {
  margin: 0;
  font-size: 12.5px;
  color: var(--text-2);
}
.rc-res-acoes {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}
.rc-grafico {
  margin-bottom: 14px;
}
.rc-grafico-metricas {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 8px;
  font-size: 12.5px;
  color: var(--text-2);
}
.rc-grafico-metricas .rc-select {
  width: auto;
  min-width: 200px;
}
.rc-colunas .p-col-num {
  white-space: nowrap;
}
.rc-barras {
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.rc-tabela-wrap {
  overflow-x: auto;
}
.rc-tabela td.num,
.rc-tabela th.num {
  text-align: right;
  font-variant-numeric: tabular-nums;
}
.rc-tabela tfoot th {
  border-top: 2px solid var(--border-strong, var(--border));
  color: var(--text);
  text-transform: none;
  font-size: 13px;
}
.rc-print-only {
  display: none;
}
@media (max-width: 560px) {
  .rc-tabela th:first-child,
  .rc-tabela td:first-child {
    position: sticky;
    left: 0;
    background: var(--surface);
  }
  .rc-colunas .p-col:nth-child(even) .p-col-rot {
    visibility: hidden;
  }
}
/* Imprimir / salvar em PDF: só o resultado do relatório */
@media print {
  body.imprimindo-relatorio .sidebar,
  body.imprimindo-relatorio .vn-top,
  body.imprimindo-relatorio .vn-side,
  body.imprimindo-relatorio .vn-foot,
  body.imprimindo-relatorio .vn-bnav,
  body.imprimindo-relatorio .vn-experimentar,
  body.imprimindo-relatorio .vn-menu,
  body.imprimindo-relatorio #presenca-faixa,
  body.imprimindo-relatorio #toast,
  body.imprimindo-relatorio .modal,
  body.imprimindo-relatorio .view:not([data-view="relatorios"]),
  body.imprimindo-relatorio .view[data-view="relatorios"] > :not(#rc-resultado),
  body.imprimindo-relatorio .rc-res-acoes,
  body.imprimindo-relatorio .rc-grafico-metricas {
    display: none !important;
  }
  body.imprimindo-relatorio,
  body.imprimindo-relatorio .app,
  body.imprimindo-relatorio .content,
  body.imprimindo-relatorio .view[data-view="relatorios"] {
    display: block !important;
    height: auto !important;
    overflow: visible !important;
    padding: 0 !important;
    animation: none !important;
    background: #fff !important;
    color: #000 !important;
  }
  body.imprimindo-relatorio #rc-resultado {
    border: 0;
    box-shadow: none;
    padding: 0;
    background: #fff;
    color: #000;
  }
  body.imprimindo-relatorio .rc-print-only {
    display: block;
    margin-bottom: 10px;
    font-size: 12px;
  }
  body.imprimindo-relatorio .rc-tabela td,
  body.imprimindo-relatorio .rc-tabela th,
  body.imprimindo-relatorio .rc-res-resumo,
  body.imprimindo-relatorio .p-col-num,
  body.imprimindo-relatorio .p-col-rot,
  body.imprimindo-relatorio .an-bar-label,
  body.imprimindo-relatorio .an-bar-num {
    color: #000 !important;
    border-color: #999 !important;
    white-space: normal;
  }
  body.imprimindo-relatorio .rc-tabela tr,
  body.imprimindo-relatorio .p-col,
  body.imprimindo-relatorio .an-bar {
    break-inside: avoid;
  }
  body.imprimindo-relatorio .p-col-barra,
  body.imprimindo-relatorio .an-bar-fill {
    print-color-adjust: exact;
    -webkit-print-color-adjust: exact;
  }
  body.imprimindo-relatorio .rc-tabela-wrap {
    overflow: visible;
  }
}
.rel-ag-form #rel-ag-nome,
.rel-ag-form #rel-ag-para {
  flex: 1 1 200px;
  min-width: 0;
}
.rel-agendados,
.email-contas {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-bottom: 10px;
}
.rel-agendado,
.email-conta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}
.rel-agendado.inativo,
.email-conta.inativo {
  opacity: 0.6;
}
.rel-ag-meta {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
  flex: 1 1 260px;
}
.rel-ag-meta small {
  color: var(--text-2);
  font-size: 12px;
  overflow-wrap: anywhere;
}
.rel-ag-meta small.err {
  color: var(--err-text);
}
.email-form {
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid var(--border);
}

/* ===================================================================== */
/* Item 14 (02/10/2026): menu Clientes                                    */
/* ===================================================================== */
.cli-layout {
  display: grid;
  grid-template-columns: minmax(240px, 340px) minmax(0, 1fr);
  gap: 14px;
  min-height: 0;
  /* não encolhe abaixo do conteúdo: com "Filtrar a base" aberto, "flex: 1" colapsava a grade a 0 px
     e "Públicos salvos" ficava por cima da lista de clientes (07/10/2026) */
  flex: 1 0 auto;
}
@media (max-width: 860px) {
  .cli-layout {
    grid-template-columns: 1fr;
  }
}
.cli-lado {
  display: flex;
  flex-direction: column;
  gap: 8px;
  min-width: 0;
}
.cli-busca-linha {
  display: flex;
  gap: 8px;
}
.cli-busca-linha .search-input {
  flex: 1;
  min-width: 0;
}
.cli-resultados {
  display: flex;
  flex-direction: column;
  gap: 4px;
  overflow-y: auto;
  max-height: 70vh;
}
.cli-item,
.cli-conversa {
  display: flex;
  flex-direction: column;
  gap: 2px;
  text-align: left;
  border: 1px solid var(--border);
  background: var(--surface);
  color: var(--text);
  border-radius: var(--radius-sm);
  padding: 8px 10px;
  cursor: pointer;
  font: inherit;
}
.cli-item:hover,
.cli-conversa:hover {
  background: var(--surface-hover);
}
.cli-item.is-active {
  border-color: var(--primary);
}
.cli-item small,
.cli-conversa small {
  color: var(--text-2);
  font-size: 12px;
}
.cli-ficha {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px 16px;
  overflow-y: auto;
  min-width: 0;
}
.cli-topo {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  align-items: flex-start;
  margin-bottom: 8px;
}
.cli-topo h3 {
  margin: 0 0 2px;
}
.cli-topo small {
  color: var(--text-2);
}
.cli-acoes {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}
.cli-secao {
  margin-top: 14px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.cli-secao h4 {
  margin: 0 0 4px;
  font-size: 13px;
  text-transform: uppercase;
  color: var(--text-2);
  letter-spacing: 0.02em;
}
.cli-moto {
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 8px 10px;
}
.cli-moto-topo {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
}
.cli-moto-topo small {
  color: var(--text-2);
}
.cli-marketing {
  display: block;
  color: var(--text-2);
  margin-top: 2px;
}

/* ===================================================================== */
/* Campanhas 1a (07/10/2026): filtrar a base e públicos salvos            */
/* ===================================================================== */
.cli-filtros,
.cli-publicos {
  padding: 12px 16px;
  margin-bottom: 12px;
  min-width: 0;
}
.cli-publicos {
  margin-top: 12px;
  margin-bottom: 0;
}
.cli-filtros summary,
.cli-publicos summary {
  cursor: pointer;
  display: flex;
  align-items: baseline;
  gap: 8px;
  flex-wrap: wrap;
  min-height: 24px;
  list-style: revert;
}
.cli-filtros summary small,
.cli-publicos summary small {
  color: var(--text-2);
}
.cf-grade {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
  gap: 10px 12px;
  margin-top: 12px;
  min-width: 0;
}
.cf-grade > * {
  min-width: 0;
}
.cf-grade .field > label {
  display: flex;
  flex-direction: column;
  gap: 6px;
  min-width: 0;
}
.cf-grade .field > label > span {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-2);
}
.cf-full {
  grid-column: 1 / -1;
}
.cf-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  min-width: 0;
}
.cf-chip {
  border: 1px solid var(--border);
  background: var(--surface);
  color: var(--text-2);
  border-radius: 999px;
  padding: 5px 12px;
  font: inherit;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  min-height: 32px;
  max-width: 100%;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.cf-chip:hover {
  background: var(--surface-hover);
}
.cf-chip.is-active {
  color: var(--primary);
  border-color: var(--primary);
  background: var(--surface-2);
}
.cf-acoes {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-top: 12px;
}
.cf-acoes .hint {
  margin: 0;
  font-size: 13px;
}
.cf-contagem {
  margin-top: 12px;
  border-top: 1px solid var(--border);
  padding-top: 10px;
}
.cf-contagem-texto {
  margin: 0 0 8px;
}
.cf-tip {
  cursor: help;
  color: var(--text-2);
}
.cf-tabelas {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 12px;
  min-width: 0;
}
.cf-tabela {
  width: 100%;
  table-layout: fixed; /* nome longo corta com reticências em vez de estourar a largura no celular */
  border-collapse: collapse;
  font-size: 13px;
  min-width: 0;
}
.cf-tabela td:last-child {
  width: 72px;
}
.cf-tabela caption {
  text-align: left;
  font-size: 12px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.02em;
  color: var(--text-2);
  padding-bottom: 4px;
}
.cf-tabela td {
  padding: 3px 0;
  border-top: 1px solid var(--border);
  overflow: hidden;
  text-overflow: ellipsis;
}
.cf-tabela td:last-child {
  text-align: right;
  font-variant-numeric: tabular-nums;
  white-space: nowrap;
  padding-left: 8px;
}
.cli-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
  margin-top: 2px;
}
.cli-badges .badge {
  font-size: 11px;
  padding: 2px 8px;
}
.cli-item.is-fora {
  opacity: 0.7;
}
.cli-publicos-lista {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: 10px;
  min-width: 0;
}
.pub-card {
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  min-width: 0;
}
.pub-topo {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.pub-desc {
  margin: 0;
  font-size: 13px;
  color: var(--text-2);
}
.pub-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
}
.pub-chip {
  font-size: 11px;
  padding: 2px 8px;
  border-radius: 999px;
  background: var(--surface-2);
  color: var(--text-2);
  max-width: 100%;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.pub-est,
.pub-por {
  color: var(--text-2);
  font-size: 12px;
}
.pub-acoes {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: auto;
}
@media (max-width: 720px) {
  .cf-grade,
  .cf-tabelas,
  .cli-publicos-lista {
    grid-template-columns: 1fr;
  }
  .cf-chip {
    min-height: 44px;
    padding: 8px 14px;
  }
  .cf-acoes button,
  .pub-acoes button,
  .cli-resultados [data-cf-mais] {
    min-height: 44px;
    flex: 1 1 auto;
  }
}

/* ===================================================================== */
/* Item 17 (02/10/2026): canais                                           */
/* ===================================================================== */
.canal-selo {
  font-size: 10.5px;
  font-weight: 700;
  padding: 1px 7px;
  border-radius: var(--radius-full);
  background: var(--surface-2);
  color: var(--text-2);
  white-space: nowrap;
}
.canal-selo.canal-email {
  color: #2563eb;
  background: color-mix(in srgb, #3b82f6 14%, transparent);
}
.canal-selo.canal-reclameaqui {
  color: #7c3aed;
  background: color-mix(in srgb, #8b5cf6 14%, transparent);
}
.canal-selo.canal-instagram {
  color: #db2777;
  background: color-mix(in srgb, #ec4899 14%, transparent);
}
.canal-selo.canal-google {
  color: #b45309;
  background: color-mix(in srgb, #f59e0b 16%, transparent);
}
.canal-selo.canal-webchat {
  color: #0f766e;
  background: color-mix(in srgb, #14b8a6 14%, transparent);
}
.canal-aviso {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  font-size: 12.5px;
  padding: 6px 12px;
  margin: 0 0 6px;
  border-radius: var(--radius-sm);
  background: var(--surface-2);
  color: var(--text);
}
.canal-aviso[hidden] {
  display: none;
}
.canais-lista {
  margin: 0;
  padding-left: 18px;
  display: flex;
  flex-direction: column;
  gap: 4px;
  font-size: 13px;
}
.wc-codigo {
  display: block;
  font-size: 11px;
  padding: 4px 6px;
  border-radius: var(--radius-sm);
  background: var(--surface-2);
  overflow-wrap: anywhere;
  user-select: all;
}

/* ===================================================================== */
/* Item 18 (02/10/2026): LGPD, auditoria, base de conhecimento            */
/* ===================================================================== */
.cp-lgpd-acoes {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}
.lgpd-listas {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  font-size: 12.5px;
  margin-bottom: 10px;
}
.lgpd-listas ul {
  margin: 4px 0 0;
  padding-left: 18px;
}
@media (max-width: 600px) {
  .lgpd-listas {
    grid-template-columns: 1fr;
  }
}
.primary-btn.danger {
  background: var(--error);
  border-color: var(--error);
}
.aud-lista {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.aud-item {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 8px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  font-size: 12.5px;
  min-width: 0;
}
.aud-topo {
  display: flex;
  gap: 10px;
  align-items: baseline;
  flex-wrap: wrap;
}
.aud-topo small {
  margin-left: auto;
  color: var(--text-2);
}
.aud-item code {
  overflow-wrap: anywhere;
  font-size: 11.5px;
}
.kb-lista {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 12px;
  overflow-y: auto;
}
.kb-artigo {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 14px;
}
.kb-artigo.inativo {
  opacity: 0.6;
}
.kb-topo {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
}
.kb-topo h3 {
  margin: 0 0 6px;
  font-size: 15px;
}
.kb-tags {
  display: flex;
  gap: 4px;
  flex-wrap: wrap;
}
.kb-conteudo {
  white-space: pre-wrap;
  font-size: 13.5px;
  line-height: 1.5;
  color: var(--text);
}
#kb-form {
  margin-top: 12px;
}
.ms-sub {
  margin: 12px 0 6px;
  font-size: 13px;
}
.msg-aviso {
  margin-top: 4px;
  font-size: 11.5px;
  color: var(--warning, #b45309);
}

/* ===================================================================== */
/* Venda de peça do SAC (03/10/2026): selo de alerta e cartão da venda     */
/* ===================================================================== */
.sac-alerta-badge {
  font-size: 11px;
  padding: 1px 7px;
  border-radius: 999px;
  background: #f59e0b26;
  color: #b45309;
  white-space: nowrap;
}
.convo-item.sac-alerta {
  box-shadow: inset 3px 0 0 #f59e0b;
}
.sac-alerta-aviso {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin: 6px 12px;
  padding: 8px 12px;
  border-radius: var(--radius-sm);
  background: #f59e0b1f;
  border: 1px solid #f59e0b66;
  font-size: 13px;
}
.os-venda-box {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin: 6px 0;
}
.os-venda-itens {
  width: 100%;
  border-collapse: collapse;
  font-size: 12px;
}
.os-venda-itens th,
.os-venda-itens td {
  text-align: left;
  padding: 3px 4px;
  border-bottom: 1px solid var(--border);
}
.os-venda-tot {
  display: flex;
  justify-content: space-between;
  font-size: 12.5px;
}
/* orçamento (reparo fora de garantia), 04/10/2026 */
.os-orc-titulo {
  font-size: 12.5px;
}
.os-orc-acoes {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}
.os-orc-recusa {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-top: 4px;
}
.os-orc-recusa textarea {
  width: 100%;
  font: inherit;
  font-size: 12.5px;
  resize: vertical;
}
/* ===================================================================== */
/* Equipe por atendente e por setor (04/10/2026)                           */
/* ===================================================================== */
.equipe-tabs {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin: 4px 0 10px;
}
.equipe-tab {
  border: 1px solid var(--border);
  background: transparent;
  color: var(--muted);
  border-radius: 999px;
  padding: 5px 12px;
  font: inherit;
  font-size: 13px;
  cursor: pointer;
}
.equipe-tab.is-active {
  color: var(--text);
  border-color: var(--primary);
  background: color-mix(in srgb, var(--primary) 14%, transparent);
}
.equipe-panel {
  display: none;
}
.equipe-panel.is-active {
  display: block;
}
.equipe-det > summary {
  list-style: none;
  cursor: pointer;
}
.equipe-det > summary::-webkit-details-marker {
  display: none;
}
.equipe-det[open] > summary.equipe-row {
  border-bottom-left-radius: 0;
  border-bottom-right-radius: 0;
}
.equipe-convs,
.equipe-semdono {
  display: flex;
  flex-direction: column;
  gap: 4px;
  padding: 6px 10px 10px 54px;
  border: 1px solid var(--border);
  border-top: 0;
  border-radius: 0 0 var(--radius-sm) var(--radius-sm);
  margin-bottom: 8px;
}
.equipe-semdono {
  padding-left: 10px;
  border-top: 1px solid var(--border);
  border-radius: var(--radius-sm);
}
.equipe-conv {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  font-size: 12.5px;
}
.equipe-conv .eq-abrir {
  background: none;
  border: 0;
  padding: 0;
  font: inherit;
  font-weight: 600;
  color: var(--text);
  cursor: pointer;
  text-decoration: underline dotted;
}
.eq-espera {
  font-size: 11.5px;
  padding: 1px 7px;
  border-radius: 999px;
  background: #f59e0b26;
  color: #b45309;
  white-space: nowrap;
}
.eq-espera.ruim {
  background: #ef444426;
  color: #b91c1c;
}
.eq-espera.ok {
  background: #22c55e26;
  color: #15803d;
}
.eq-atribuir {
  margin-left: auto;
  font: inherit;
  font-size: 12px;
  max-width: 180px;
}
.equipe-setor-card {
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  margin-bottom: 10px;
}
.equipe-setor-card .ms-topo {
  margin-bottom: 6px;
}
.eq-det-setor > summary {
  padding: 6px 0;
  display: flex;
  align-items: center;
  gap: 8px;
}
.eq-det-setor .equipe-convs {
  padding-left: 18px;
}

/* pré-orçamento pela conversa e menu Vendas (04/10/2026) */
.pre-topo {
  align-items: center;
  justify-content: space-between;
}
.pre-card {
  display: flex;
  flex-direction: column;
  gap: 5px;
  padding: 8px 0;
  border-bottom: 1px solid var(--border);
  font-size: 12.5px;
}
.pre-card:last-child {
  border-bottom: 0;
}
.pre-itens {
  margin: 0;
  padding-left: 16px;
  font-size: 12px;
  color: var(--muted);
}
.pre-pecas {
  max-height: 300px;
  overflow: auto;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  margin: 6px 0;
}
.pre-peca {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 6px 8px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  font-size: 12.5px;
}
.pre-peca:last-child {
  border-bottom: 0;
}
.pre-peca.is-on {
  background: color-mix(in srgb, var(--primary) 10%, transparent);
}
.pre-peca-nome {
  flex: 1;
  display: flex;
  flex-direction: column;
}
.pre-peca-nome small,
.pre-peca-preco small {
  color: var(--muted);
  font-size: 11px;
}
.pre-peca-preco {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  white-space: nowrap;
}
.pre-qtd {
  width: 58px;
  font: inherit;
  font-size: 12px;
}
.pre-totais {
  margin: 4px 0 2px;
}
.vendas-filtros {
  margin-bottom: 10px;
}
.vendas-tabela td {
  vertical-align: top;
}
.vendas-urgente td:first-child {
  box-shadow: inset 3px 0 0 #f59e0b;
}
.acao-urgente {
  color: #b45309;
  font-weight: 600;
}

/* mensagens agendadas / follow-ups (04/10/2026) */
.fu-item {
  display: flex;
  flex-direction: column;
  gap: 3px;
  padding: 6px 0;
  border-bottom: 1px solid var(--border);
  font-size: 12.5px;
}
.fu-item:last-child {
  border-bottom: 0;
}
.fu-top {
  display: flex;
  justify-content: space-between;
  gap: 8px;
}
.fu-status {
  font-size: 11px;
  white-space: nowrap;
}
.fu-status.aguardando_template,
.fu-status.falhou {
  color: #b45309;
}
.fu-texto {
  color: var(--muted);
  white-space: pre-wrap;
}
.fu-item .ghost-btn {
  align-self: flex-start;
}

/* ===================================================================== */
/* Cadastrar cliente e moto no SAC pela conversa (03/10/2026)              */
/* ===================================================================== */
.cp-acoes-linha,
.cad-sac-btns {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-top: 6px;
}
.cad-form {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px 10px;
  margin-top: 8px;
}
.cad-form .field {
  margin: 0;
}
.cad-form .full {
  grid-column: 1 / -1;
}
@media (max-width: 600px) {
  .cad-form {
    grid-template-columns: 1fr;
  }
}
.cad-arqs {
  display: flex;
  flex-direction: column;
  gap: 4px;
  margin: 6px 0;
  max-height: 180px;
  overflow-y: auto;
}
.cad-arqs label {
  display: flex;
  gap: 8px;
  align-items: center;
  font-size: 12.5px;
  cursor: pointer;
}
.cad-arqs .etq-chip {
  margin-left: auto;
}
.cad-avisos {
  display: flex;
  flex-direction: column;
  gap: 3px;
  margin: 6px 0;
  font-size: 12.5px;
  color: var(--warn-text, #92400e);
}
.cad-avisos:empty {
  display: none;
}
/* "Procurar dados na conversa" (ideia 20) */
.cad-conversa {
  margin: 6px 0;
}
.cad-conversa > summary,
.cad-nota > summary {
  cursor: pointer;
}
.cad-achados {
  display: flex;
  flex-direction: column;
  gap: 4px;
  margin-top: 8px;
  max-height: 220px;
  overflow-y: auto;
}
.cad-achados:empty {
  display: none;
}
.cad-achado {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 8px;
  padding: 6px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  font-size: 12.5px;
}
.cad-achado > div {
  min-width: 0;
  overflow-wrap: anywhere;
}
.cad-achado small {
  display: block;
  color: var(--text-2);
  margin-top: 2px;
}
.cad-achado .ghost-btn,
.cad-achado-ok {
  flex-shrink: 0;
}
.cad-achado-ok {
  font-size: 11.5px;
  color: var(--ok-text);
  white-space: nowrap;
}
.cad-form input.cad-da-conversa,
.cad-form select.cad-da-conversa {
  border-color: var(--primary);
  box-shadow: 0 0 0 1px var(--primary);
}
.cad-ligar {
  margin-top: 10px;
}
.cad-existe {
  margin: 8px 0;
  padding: 8px 10px;
  border-radius: var(--radius-sm);
  background: #f59e0b1f;
  border: 1px solid #f59e0b66;
  font-size: 13px;
}
.cad-motos {
  font-size: 12.5px;
  color: var(--text-2);
  margin: 4px 0 8px;
}
.cad-status {
  font-size: 12.5px;
  color: var(--text-2);
  margin: 4px 0;
}

/* ===== Menu E-mail (09/10/2026) — email.js ===== */
.em-card {
  padding: 0;
  overflow: hidden;
  /* a view é uma coluna flex de altura fixa: sem isto o card encolhe e corta a lista (sem rolar) */
  flex-shrink: 0;
}
.em-abas {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}
.em-barra {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 10px 12px;
  border-bottom: 1px solid var(--border);
}
.em-barra select {
  flex: 0 1 auto;
  max-width: 100%;
  min-width: 0;
  padding: 7px 10px;
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font: inherit;
  font-size: 13px;
}
.em-barra .search-input {
  flex: 1 1 220px;
  min-width: 0;
}
.em-aviso {
  margin: 10px 12px 0;
  padding: 9px 12px;
  border-radius: var(--radius-sm);
  background: var(--warn-bg);
  color: var(--warn-text);
  font-size: 13px;
  line-height: 1.5;
}
.em-aviso.erro {
  background: var(--err-bg);
  color: var(--err-text);
}
.em-aviso .ghost-btn {
  margin-left: 6px;
}
.em-lista {
  display: flex;
  flex-direction: column;
}
.em-item {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  width: 100%;
  padding: 12px 14px;
  border: none;
  border-bottom: 1px solid var(--border);
  background: transparent;
  color: var(--text);
  font: inherit;
  text-align: left;
  cursor: pointer;
}
.em-item:hover,
.em-item:focus-visible {
  background: var(--surface-hover);
}
.em-item:focus-visible {
  outline: 2px solid var(--primary);
  outline-offset: -2px;
}
.em-item.finalizada {
  opacity: 0.82;
}
.em-av {
  width: 38px;
  height: 38px;
  font-size: 13.5px;
  background: linear-gradient(145deg, #3b82f6, #2563eb);
}
.em-corpo {
  display: flex;
  flex-direction: column;
  gap: 3px;
  min-width: 0;
  flex: 1;
}
.em-l1,
.em-l2 {
  display: flex;
  align-items: baseline;
  gap: 8px;
  min-width: 0;
}
.em-quem {
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-width: 0;
  flex: 0 1 auto;
}
.em-end {
  color: var(--text-2);
  font-size: 12px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-width: 0;
  flex: 0 1 auto;
}
.em-data {
  margin-left: auto;
  flex-shrink: 0;
  color: var(--text-2);
  font-size: 12px;
  font-variant-numeric: tabular-nums;
}
.em-assunto {
  font-size: 13.5px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-width: 0;
  flex: 1;
}
.em-n {
  margin-left: auto;
  flex-shrink: 0;
  align-self: center;
}
.em-l3 {
  display: block;
  color: var(--text-2);
  font-size: 12.5px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.em-autor {
  font-weight: 600;
}
.em-item.nao-lida .em-quem,
.em-item.nao-lida .em-assunto {
  font-weight: 700;
}
.em-item.nao-lida .em-data {
  color: var(--primary);
  font-weight: 600;
}
.em-selos {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
  margin-top: 3px;
}
.em-selo,
.em-status,
.ig-janela,
.em-falhou {
  display: inline-flex;
  align-items: center;
  padding: 1px 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-full);
  font-size: 11px;
  font-weight: 600;
  color: var(--text-2);
  white-space: nowrap;
  max-width: 100%;
  overflow: hidden;
  text-overflow: ellipsis;
}
.em-sem-dono {
  border-style: dashed;
}
/* menu Instagram (11/10/2026): janela de 24 h do Direct na linha */
.ig-janela.aberta {
  color: var(--ok-text);
  background: var(--ok-bg);
  border-color: transparent;
}
.ig-janela.fechando {
  color: var(--warn-text, #8a5a00);
  background: var(--warn-bg, #fff3cd);
  border-color: transparent;
}
.ig-janela.fechada {
  color: var(--err-text);
  background: var(--err-bg);
  border-color: transparent;
}
/* painel do canal (menus E-mail e Instagram): o mesmo do Painel, entre o texto e a lista */
.canal-dz {
  margin-bottom: 14px;
}
.em-falhou {
  color: var(--err-text);
  background: var(--err-bg);
  border-color: transparent;
}
.em-vazio {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  padding: 36px 16px;
  color: var(--text-2);
  text-align: center;
}
.em-vazio p {
  margin: 0;
}
.em-vazio.erro {
  color: var(--err-text);
}
.em-corte {
  margin: 0;
  padding: 10px 14px;
  text-align: center;
}
.em-novo-card {
  width: min(620px, calc(100vw - 32px));
  /* tela baixa (notebook 768 px, celular com teclado): o botão Enviar continua ao alcance */
  max-height: calc(100vh - 32px);
  max-height: calc(100dvh - 32px);
  overflow-y: auto;
}
.em-novo-card textarea {
  min-height: 160px;
  resize: vertical;
}
@media (max-width: 560px) {
  .em-cab {
    flex-wrap: wrap;
  }
  .em-item {
    padding: 11px 12px;
    gap: 10px;
  }
  .em-end {
    display: none;
  }
  .em-barra select {
    flex: 1 1 100%;
  }
}